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Samsung LED 6700 series User Manual

Samsung LED 6700 series
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I
E-MANUAL
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Table of Contents

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Samsung LED 6700 series Specifications

General IconGeneral
HDMI Ports3
USB Ports2
WiFiYes
Display TechnologyLED
Refresh Rate60Hz
Smart TVYes
3D CapableNo
Contrast RatioMega Contrast
Sound Output20W
Dimensions (Without Stand)Varies by screen size
Weight (Without Stand)Varies by screen size
Built-in Wi-FiYes
Motion Rate120
Screen Size55

Summary

Viewing the e-Manual

Scrolling a Page

Learn how to scroll through the pages of the e-Manual using the scroll bar or touchpad.

Using the Top Icons

Understand the function of Back, Forward, and Opened pages icons for navigation.

Returning to the Home Page

Discover how to navigate back to the e-Manual's main home page.

Searching the Index

Access and use the index to find specific terms within the e-Manual.

Searching Pages

Learn how to search for specific phrases or content within the e-Manual.

Jumping to a Menu Item

Directly navigate to specific menu items or related sections within the e-Manual.

Updating the e-Manual

Understand the process for updating the embedded e-Manual to the latest version.

Aerial Connection

Video Device Connections

HDMI Connection

Connect video devices using HDMI cables for optimal picture quality.

Component Connection

Connect video devices using component cables for good picture quality.

AV Connection

Connect audio and video devices using standard AV cables.

Audio Device Connections

Digital Audio (Optical) Connection

Connect audio devices using an optical cable for high-quality digital audio.

Audio Output Connection

Connect audio devices to the TV's audio output connector.

ARC (Audio Return Channel)

Utilize ARC via HDMI for digital sound output, simplifying connections.

Computer Connection

HDMI Connection

Connect your computer to the TV via HDMI for the best picture quality.

HDMI-to-DVI Connection

Connect computers without HDMI using an HDMI-to-DVI cable.

Switching Between Video Sources

Programming

Auto Tuning

Automatically scans and indexes available channels for TV viewing.

Channel Settings

Country (or Area)

Set the country or area for correct auto-tuning of broadcasting channels.

Manual Tuning

Manually scan and store channels in the TV's memory.

Digital Channel Tuning

Scan for digital channels by setting channel, frequency, and bandwidth.

Analogue Channel Tuning

Scan for analogue channels by setting programme, colour, sound, and channel.

Transfer Channel List

Channel Management

Sorting

Change the order of digital channels by name or number.

Category

Organize channels into categories like All, TV, Radio, Analogue, etc.

Edit Favourites

Organize favourite channel lists for easier switching.

Remove Channels

Remove unwanted channels from the channel index.

Edit Channel Number

Change the assigned number for channels in the edit channels list.

Programme Rating Lock

Channel Lock

Channel Unlock

Rename Analogue Channels

Favourite Channels

Add Channels

Add channels to your favourite channels list for quick access.

Remove Channels

Remove channels from a favourites channels list.

Rearrange the Favourites Channels List

Change the order of channels within a Favourites Channels List.

Rename a Favourites Channel List

Rename existing favourite channels lists.

Network Configuration

Wired Network

Connect the TV to a Local Area Network (LAN) using a wired connection.

Dynamic versus Static IP Addresses

Understand the difference between dynamic and static IP addresses for network setup.

Wireless Network

Wireless Network Precautions

Important considerations for using a wireless network connection.

Network Security Protocols

Details on supported wireless network security protocols and compatibility.

Wired Network Setup

Automatic Wired Network Setup

Automatically configure the TV's wired network connection using DHCP.

Manual Wired Network Setup

Manually configure network settings like IP address, subnet mask, and gateway.

Failed Wired Connection

Wireless Network Setup

Automatic Wireless Network Setup

Connect wirelessly by selecting a network and entering the security key.

Manual Wireless Network Setup

Manually connect to a wireless network using static IP settings.

Using the WPS Button

Failed Wireless Connection

Checking the Network Status

Mobile Device Connection

Wi-Fi Direct

Connect a mobile device directly to the TV without a wireless router.

AllShare Settings

Configure settings for playing media files from DLNA-enabled devices.

Rename the TV

Assign a unique name to your TV for network identification.

Using the Smart Touch Control

Inserting the Batteries (AAA X 2)

Instructions for inserting batteries into the Smart Touch Control.

Connecting to the TV

Pair the Smart Touch Control with the TV via Bluetooth for operation.

Reconnecting the Smart Touch Control

Steps to re-establish the connection between the TV and the control.

Battery Low Alarm

Understand the low battery indicator and replacement advice.

Remote Control Features

Buttons and Descriptions

Overview of buttons on the remote and their functions.

Special Functions

Access special functions by pressing and holding specific control buttons.

Using the touchpad

Dragging

Move the cursor or pointer by dragging your finger on the touchpad.

Flicking

Scroll screens or move the cursor based on flick direction and speed.

Pressing and Holding

Tap and hold the touchpad to display lists or access hidden features.

Pressing and Dragging

Move selected items or your location on maps by pressing and dragging.

Scrolling Left/Right

Horizontally scroll lists or panels using the touchpad's edge.

Scrolling Up/Down

Vertically scroll webpages or lists using the touchpad's edge.

Changing Channels by Entering Numbers

Enter channel numbers via the touchpad to switch channels.

Numerical Input Guide

Follow sequence diagrams for accurate numerical input recognition.

Adjusting the Touchpad

Customize touchpad sensitivity for a more convenient user experience.

Show Status and Notification Banner

Display the status and notification banner on the screen.

Recommendations

View and select recommended programmes or launch applications.

History and Searching

History

View a list of recently accessed channels, media, and applications.

Deleting History Data

Remove history information about recently viewed channels, content, and apps.

Searching

Search for apps, content on TV, and information on the Web.

Virtual Remote Control

Changing the Virtual Remote Control Panel

Select which panel (number, playback, quick access) to display on screen.

Change a position of the Virtual Remote Panel

Adjust the position of the virtual remote panel on the screen.

Using the Number Panel

Enter numbers on keypads or change channels using the number panel.

Using the Playback Control Panel

Control media playback functions like pause, rewind, and fast forward.

Using the Quick Access Panel

Quickly access buttons like INFO, MENU, and e-Manual.

Adjusting the virtual remote control

Resize the virtual remote control window for better usability.

Universal Remote Setup

Connecting the IR EXTENDER CABLE

Connect the IR EXTENDER CABLE for universal remote control functionality.

Add the External Device

Set up universal remote function for external devices.

Registered External Device Management

Manage connected external devices, including source setup and renaming.

Entering Text

Entering Text using the Onscreen Keypad

Enter text using the on-screen keypad with the remote control.

Entering Text using the QWERTY Keypad

Use the QWERTY keypad like a normal keyboard for text entry.

Additional Features

Access features like Language, Recommend text, and Predict Next Letter.

SMART Interaction

Face Recognition

Understand the precautions and how face recognition works.

TV Camera Use

Information regarding the legal and privacy aspects of using the TV camera.

Motion Control

Control TV functions using hand gestures via the camera.

Voice Recognition

Control TV functions using voice commands.

Voice Recognition Details

Voice Recognition Settings

Configure language and TV voice responses for voice recognition.

Interactive Voice Recognition Commands

Use voice commands for various TV operations like setting timers or launching apps.

Deactivating Voice Recognition

Learn how to turn off the Voice Recognition feature.

Motion Control Details

Motion Control Environment Test

Test the environment for optimal motion control recognition.

Motion Control Tutorial

Learn the basics of using Motion Control through a guided tutorial.

Motion Control Activation

Activate Motion Control by performing specific hand gestures.

Using the Basic Motion Controls

Understand fundamental motion commands like pointing, selecting, and returning.

Motion Control Options

Adjust settings like animated guide, environment test, and pointer speed.

Motion Control Screen

View icons and descriptions for Motion Control while watching TV.

The Smart Hub Screen Composition

Understand icons for Motion Control when used within Smart Hub.

Retrieving Icons on the Screen

Learn how to make icons reappear on the screen during Motion Control.

Face Recognition Details

Face Registration

Register your face for secure login into your Smart Hub account.

Face Recognition Login

Log into Smart Hub using your registered face recognition data.

Using Peripheral Devices

Keyboard Connection

Connect a USB or Bluetooth keyboard for easier text entry.

Keyboard Use

Learn the keyboard keys used to control the TV.

Mouse Connection

Connect a USB or Bluetooth mouse to control the TV interface.

Mouse Use

Understand the mouse buttons and wheel functions for TV control.

TV Viewing

Programme Info

View information about the current programme, requires TV clock to be set.

Guide

View digital channel programming schedules and set schedule viewing/recording.

Recording the Current Programme

Start recording the programme currently airing.

Quick Navigation

Browse the programming schedule forward or backward in time.

Programme Scheduling

Schedule Viewing

Set a schedule to watch programmes that haven't aired yet.

Schedule Recording

Set a schedule to record programmes that haven't aired yet.

Checking the Programme Info

View detailed information about a selected programme.

Channel List Management

Sorting

Organize the channel list by name or number.

Genre

Select channels based on their genre when in Added Channels mode.

Change the Channel List

Switch between Added Channels or Favourites lists.

Schedule Viewing Details

Digital Channel Schedule Viewing

Set up schedule viewing for programmes on digital channels.

Analogue Channel Schedule Viewing

Set up schedule viewing for programmes on analogue channels.

Cancel a Schedule Viewing

Remove a scheduled viewing from the Schedule Manager.

Edit Schedule List

Modify the settings of an existing scheduled viewing entry.

Schedule Recording

Precautions

Important notes and warnings regarding schedule recording.

Dedicated Recording Device Setup

Configure external storage as a dedicated recording device.

Programme Recording

Options for recording programmes: Instant Recording, Guide, Programme Info.

Recorded Programme Playback

Changing the Viewing Mode

Select a viewing mode to sort the list of recorded programmes.

Filtered View

Filter the list to show only specific recorded programmes.

Playlist Creation

Create a playlist of selected recorded programmes.

Recording Lock / Unlock

Lock or unlock recorded programmes to prevent unauthorized access.

Deleting Saved Programmes

Remove recorded programmes from the storage device.

Rename

Rename recorded programmes for better identification.

Device Management

Designate a connected device as a dedicated recording device.

Playing a Different Programme

Select and play different programmes from the recorded list.

Programme Scan

Scan through programmes backward/forward or change playback speed.

Timeshift Function

Precautions

Important safety and usage notes for the Timeshift function.

Activating the Timeshift function

Learn how to activate and use the Timeshift feature to pause live TV.

3D TV

Precautions

Read health and safety information concerning 3D viewing.

Tips

Useful tips for optimizing the 3D viewing experience.

Activating 3D Mode

Choose and activate a 3D mode based on the input signal.

Setting 3D Effects

Adjust 3D perspective, depth, and L/R swap for enhanced 3D content.

PIP (Picture-in-Picture)

PIP Activation

Activate and set options for Picture-in-Picture viewing.

PIP Channel, Size, Position, Sound Select

Configure sub-picture channel, size, position, and audio source.

Analogue Screen Calibration

Fine Tune

Adjust analogue pictures to clear shaky images and reduce noise.

Broadcast Audio Options

Audio Language

Set primary and secondary audio languages for digital channels.

Audio Format

Change the desired audio format for digital channels.

Audio Description

Enable/disable and adjust volume for audio description.

Subtitles

Show Subtitles

Turn subtitles on or off for broadcasts that support them.

Subtitle Mode

Set the preferred mode for displaying subtitles.

Subtitle Language

Select the language for displaying subtitles.

Subtitle Options

Primary Subtitle

Set the primary subtitle language.

Secondary Subtitle

Set the secondary subtitle language.

Changing the Teletext Language

Digital Text

Basic Picture Settings

Changing the Picture Mode

Select and adjust picture modes like Dynamic, Standard, and Natural.

Picture Quality Adjustments

Backlight / Cell Light

Adjust backlight or cell light for brightness and power consumption.

Contrast

Adjust the screen contrast for better image definition.

Brightness

Adjust the overall brightness of the TV screen.

Sharpness

Sharpen or soften the edges of objects in the picture.

Colour

Adjust the overall colour saturation for vibrant images.

Tint (G/R)

Adjust the ratio of green to red for colour balance.

Applying Picture Settings

Applying the Current Picture Quality Setting to Another Input

Apply current picture quality settings to all inputs or the current input.

Picture Size Options

Auto Wide

Automatically adjusts picture size to 16:9 aspect ratios.

16:9

Set the picture to the standard 16:9 wide-screen format.

Wide Zoom

Magnify pictures larger than 4:3, with adjustable position.

Zoom

Magnify 16:9 pictures vertically to fit the screen size.

4:3

Set the picture to the basic 4:3 aspect ratio.

Screen Fit

Display the full image without any part being cut off.

Smart View 1

Reduce 16:9 picture by 50% (LED TVs, HDMI mode).

Smart View 2

Reduce 16:9 picture by 25% (LED TVs, HDMI/DTV mode).

Screen Position and Size

Screen Position

Adjust the screen position when Wide Zoom or Zoom is selected.

4:3 Screen Size

Determine desired picture size in 4:3 WSS or original size.

Sports Mode

Enable Sports Mode for optimal sports viewing experience.

Picture Off

Reset Image Settings

Advanced Picture Settings

Dynamic Contrast

Automatically adjusts screen contrast for optimal settings.

Black Tone

Adjust the black colour depth for better contrast.

Flesh Tone

Adjust the amount of red in skin-colour tones.

RGB Only Mode

Adjust red, green, and blue levels individually.

Colour Space

Adjust the range of colours expressed on screen (Auto, Native, Custom).

White Balance

Adjust colour temperature and luminosity for natural white balance.

10p White Balance

Adjust white balance by modifying RGB elements in 10-point intervals.

Gamma

Adjust the primary colour intensity.

Expert Pattern

Display calibration patterns for contrast and colour adjustment.

Motion Lighting

Adjust brightness based on on-screen movement to reduce power consumption.

Picture Options

Colour Tone

Adjust the colour tone for individual picture modes.

Digital Clean View

Reduce static and ghosting from weak signals.

MPEG Noise Filter

Reduce MPEG noise to improve video quality.

HDMI Black Level

Adjust black level to compensate for HDMI connection issues.

Film Mode

Optimize picture quality for movies.

Motion Plus

Reduce motion blur and judder for smoother images.

Analog Clean View

Reduce diagonal noise caused by signal crosstalk.

Black Optimization

Adjust black depth for a more immersive viewing experience.

LED Clear Motion

Remove motion drag from fast scenes for a clearer picture.

Basic Sound Settings

Changing the Sound Mode

Select sound modes like Standard, Music, Movie, Clear Voice, Amplify, Stadium.

Adjusting Sound Settings

DTS TruSurround

Produce immersive sound like a movie theatre or concert hall.

DTS TruDialog

Increase voice intensity for clearer dialogue.

Equaliser

Adjust speaker balance and bandwidth settings.

Sound Features

Auto Volume

Automatically adjust volume levels for consistent sound output.

3D Audio

Enhance sound to match 3D video for a more immersive experience.

TV Installation Type

Select sound output based on TV installation (Stand or Wall Mount).

Resetting the Sound

Reset all sound settings to factory defaults.

Speaker Settings

Speaker Select

Choose which speakers to use (TV, AV receiver, or both).

Audio Device Connections

Samsung Audio Device Connection

Connect to Samsung audio devices for richer sound via Bluetooth.

Additional Settings

Configure additional settings for optimum audio output.

DTV Audio Level

Set digital audio volume for AV receivers at a comfortable level.

Digital Audio Out

Audio Format

Select the Digital Audio output (SPDIF) format.

Audio Delay

Correct timing mismatches between audio and video tracks.

Dolby Digital Comp

Clock and Timer

Setting the Time

Manually or automatically set the TV's clock.

Time Offset

Adjust the time difference hourly from -12 to +12 hours.

Sleep Timer

Automatically shut off the TV after a preconfigured time period.

On Timer

Set the TV to turn on automatically at a chosen time.

Off Timer

Set the Off Timer to turn the TV off automatically at a specific time.

Screen Protection and Maintenance

Eco Solution

Adjust brightness and prevent overheating to reduce power consumption.

Energy Saving

Select a brightness setting to reduce TV's power consumption.

Eco Sensor

Automatically adjusts brightness based on ambient light.

No Signal Power Off

Automatically cut power if no signal is received for a specified duration.

Auto Power Off

Automatically turn off the TV after four hours of inactivity.

Screen Burn Protection

Pixel Shift

Shift pixels slightly to prevent screen burn-in.

Auto Protection Time

Activate screen saver to prevent burnt-in ghost images.

Scrolling

Remove after-images by illuminating pixels according to a set pattern.

Side Grey

Select sidebar colours for 4:3 screen size.

Auto Protection Time

Activate screen burn protection if a still image is displayed.

Password Management

Change Password

Change the TV's password for channel locking and factory reset.

Additional Features

Changing the Menu Language

Select the desired language for the TV's menu interface.

Game Mode

Precautions and Restrictions

Important information before using Game Mode for gaming.

System Settings

BD Wise

Optimize picture quality and resolution when connecting compatible devices.

Menu Transparency

Adjust the transparency level of the menu screen.

Sound Feedback

Adjust the volume or disable audio cues for focus movement.

Panel Locking

Lock or unlock the TV's front panel keys.

Booting Logo

Enable or disable the display of the logo during TV startup.

Flash Adjustment

Change power frequency to stop camera flickering.

DivX® Video On Demand

Register for DivX® DRM to play protected videos.

Smart Hub

Social

Access social networking services and video calls.

Apps

Download and install applications like WebBrowser.

On TV

View current and scheduled programmes, and watch recorded TV.

Photos, Videos & Music

Play media files from external storage or watch recorded videos.

Agreements Required to Use Smart Hub

Read and agree to terms and conditions for full Smart Hub functionality.

Samsung Account Management

Creating a Samsung Account

Create a Samsung account using your email address.

Creating a Samsung Account Using a Facebook Account

Simplify Samsung account creation using a Facebook account.

Terms & Conditions, Privacy policy

Review terms and conditions before agreeing to use Samsung Account.

Logging In

Log into Smart Hub using your Samsung account ID and password.

Linking a Samsung Account to Other Accounts

Link service accounts (e.g., Facebook) for automatic login.

Managing Accounts

Manage your Samsung account, edit profile, and remove accounts from TV.

Resetting Smart Hub

Remove Samsung accounts, apps, and linked items from the TV.

Searching

Search for apps and content on the TV and the Web.

Status and Notification

Show Status and Notification Banner

Display the status and notification banner at the top of the screen.

Voice Recognition & Motion Control Configuration

Configure status banner functions for Voice Recognition and Motion Control.

Samsung Account Configuration

Manage your Samsung account via the status and notification banner.

Network Configuration

Configure network settings through the status and notification banner.

Notifications

View alarm messages and perform actions on notifications.

Social Features

Social Settings

Configure settings for using the Social feature.

Checking the Application

Ensure necessary applications are installed to use Social features.

Connecting a Service to a Samsung Account

Link social service accounts to your Samsung account.

Watching Videos

Select and play videos from Friends' Picks or What's Hot.

Friend Profile

View friends' profiles and basic information.

Select a friend to call

Initiate a video call to a friend via Skype.

Filters

Use filter options to rearrange lists on the Social screen.

Apps Management

Precautions

Understand limitations and requirements for Samsung Smart Hub apps.

Installing Standard Applications

Automatically download and install basic applications.

Launching an Application

Open installed applications from the Apps screen.

Samsung Apps

Search for and install free and paid applications.

Searching for Apps

Find applications by entering their name.

Installing Applications

Download and install applications, including purchasing paid ones.

Apps Management

Customize My Apps screen, manage installed apps, and update settings.

Edit My Apps

Move applications to My Apps for customization.

Removing Applications

Remove unused applications from the My Apps list.

Adding Applications

Add installed applications that do not appear in the My Apps list.

Deleting Applications

Delete installed applications and associated data.

Managing Application Folders

Create and manage folders to group applications.

Application Lock/Unlock

Lock or unlock applications to restrict access.

Application Update

Update applications to the latest version.

Fitness and Kids Apps

Fitness

Create a profile and set up an exercise plan for staying fit.

Creating a Profile

Enter your information to create a fitness profile.

Kids

Access a launcher and list of child-friendly applications and content.

Web Browser and Social Networks

Web Browser

Browse the Internet on your TV, similar to a computer.

Social Networks

Share thoughts and comments on aerial programmes via social networking services.

Linking Service Accounts

Link SNS accounts to Samsung account for seamless access.

3D Explorer

Enjoy 3D VoD content, including movies, concerts, and documentaries.

Apply Picture Mode

Auto Ticker

Configure tickers to display stock values, news, and weather updates.

Push Notification Settings

Enable/disable push notifications from applications.

Channel-Bound Apps

Use apps that support current programme data services.

Properties

View Apps version, TV serial number, and memory capacity.

On TV Features

On TV Settings

View programme guide and programme information more easily.

On TV Setup

Set broadcast media type and TV stations for the On TV screen.

Recommendation notice

Receive notifications for popular TV programmes currently airing.

Recommendation method

Determine whether to display upcoming TV programmes by preference or popularity.

Adult Contents Block

Hide adult TV programmes from the On TV screen.

Starting Smart Hub

Configure Smart Hub to automatically launch when the TV is turned on.

Watching an On-Aerial Recommended programme

Select a recommended programme to change to its channel.

Scheduled Recommended Programme Info

View info and times for upcoming recommended programmes.

Activating Guide and Recommendations

Activating the Guide

Launch the Guide to view programming information.

Programme Recommendations by Time

Display programme recommendations for different times of the day.

Watching Recorded Programmes

Launch Recorded TV to watch previously recorded programmes.

Photos, Videos & Music

Restrictions

Understand limitations for USB devices, file systems, and high-power input.

Supported File Formats

List of supported file formats for photos, music, videos, and subtitles.

USB Device Connection

Connect USB devices to play stored media files.

USB Device Removal

Safely remove USB devices using the Source screen.

Playing all the Content on a Storage Device

Play all content saved on a storage device regardless of type.

Watching Recorded Programmes

Launch Recorded TV to view previously recorded programmes.

Clearing the Photos, Videos & Music Screen

Clear thumbnails of recently-played media files.

Using Networked External Storage Devices

Allowing DLNA Device Connections

Select devices connected to the same network to allow TV access.

AllShare

Retrieve and enjoy media files from computers and DLNA-enabled devices.

Exporting Contents

Send contents to different storage devices (e.g., USB to DLNA).

Video Playback

Changing the view mode

Select a category to sort the video file list.

Playlist Creation

Create a playlist of selected video files.

Opening a Different File

Select and play different video files or use title search.

Video Scanning

Scan video files in 10-second increments or change playback speed.

Show Subtitles

Display subtitles if a subtitle file matches the video file name.

Additional Video Playback Settings

Repeat

Set repeat mode for current file or all files in a folder.

Picture Size

Select the picture size for video playback.

Rotate

Rotate the current video 90 degrees clockwise.

Receiver

Select the receiver and power it on.

Picture Mode

Select a picture mode for video playback.

Sound Mode

Select a sound mode for video playback.

Audio Language

Select an audio language for streaming videos.

Information

View detailed information about the current video.

Music Playback

Changing the view mode

Select a category to sort the music file list.

Playlist Creation

Create a playlist of selected music files.

Music Scanning

Scan music files in 10-second increments or pause playback.

Additional Music Playback Settings

Repeat

Set repeat mode for current file or all files in a playlist.

Shuffle

Play music files in normal or random order.

Receiver

Select the receiver and power it on.

Sound Mode

Select a sound mode for music playback.

Information

View detailed information about the selected music file.

Photo Playback

Changing the view mode

Select a category to sort the photo list.

Slideshow

View all photos in the list as a slideshow.

Slideshow Settings

Adjust slideshow speed and effects.

Additional Photo Playback Settings

Playlist Creation

Create a playlist of selected photos.

Opening a Different File

Select and play different photo files.

Background Music

Enable music to play in the background during a slideshow.

Mini Player

Control background music playback for photos.

Anynet+ (HDMI-CEC)

Precautions

Notes on compatibility, cable requirements, and device operation.

Anynet+ (HDMI-CEC) Setup

Enable/disable Anynet+ (HDMI-CEC) and auto turn-off features.

Anynet+ (HDMI-CEC) Use

Operate compatible Samsung external devices using the TV remote.

Anynet+ (HDMI-CEC) Device Menu

Access device menus, tools, and titles via the TV remote.

ARC and Screen Mirroring

ARC

Enable digital sound output via HDMI using ARC.

Mirroring Mobile Device Screens on the TV

Display mobile device screens on your TV wirelessly.

Screen Mirroring

Wirelessly display mobile device screens supporting AllShare Cast.

Mobile Device Connection

Connect mobile devices to the TV for screen mirroring.

Support

Remote Management

Allow Samsung technicians to diagnose and repair your TV remotely.

What is Remote Support?

Understand the services offered by Samsung Remote Support technicians.

How Does it Work?

Step-by-step guide on how Samsung remote servicing works.

e-Manual

Access the built-in electronic user manual for comprehensive guidance.

Self Diagnosis

Diagnose picture, sound, and signal issues with built-in tools.

Picture Test

Display a high-definition picture to check for flaws or faults.

Sound Test

Check for sound problems using a built-in melody.

Motion Control Environment Check

Test ambient noise and brightness for SMART Interaction suitability.

Signal Information

View digital channel signal information and strength.

Reset

Reset all settings to factory defaults, except network settings.

Updating the Software

Check for and upgrade TV software via update now, manual, or auto update.

Usage Mode

Select the TV's usage mode (e.g., Home Use, Store Demo).

Support Info

Check product information and instructions for obtaining the latest software.

Teletext Feature

Teletext Controls

Activate, store, size, hold, reveal, and cancel Teletext pages.

Colour buttons

Select topics on Teletext pages using coloured buttons.

Mode Selection

Select Teletext modes like LIST or FLOF.

Sub-page Display

Display available sub-pages within Teletext.

Page Navigation

Navigate through Teletext pages using Page Up and Page Down.

Display Resolution

LED 5300 series and above, PDP 5500 series

Resolution specifications for LED 5300+ and PDP 5500 series TVs.

LED 4500 series

Resolution specifications for LED 4500 series TVs.

Supported 3D Resolutions

HDMI

Supported 3D resolutions for HDMI input (L/R, T/B, Frame Packing).

Component

Supported 3D resolutions for Component input.

Digital Channel

Supported 3D resolutions for Digital Channel input.

Subtitle and Media Contents file formats, and Codec

Subtitle

List of external and internal subtitle file formats.

Supported File Formats

Supported image resolutions

List of supported image file extensions and their resolutions.

Supported music file formats

List of supported music file extensions, types, and codecs.

Video Codec Information

Video Codec

Details on supported video codecs, containers, resolutions, and bit rates.

Other Restrictions

Notes on codec functionality and potential playback issues.

Video Decoders

Information on supported and unsupported video decoder specifications.

Audio Decoders

Information on supported and unsupported audio decoder specifications.

3D Precautions

CAUTION

Important health and safety information for using the 3D function.

SAFETY PRECAUTIONS

WARRANTY

PROCEDURE FOR MAKING A WARRANTY CLAIM

Steps to follow when making a warranty claim for the product.

WARRANTY CONDITIONS

Details of warranty validity, exclusions, and limitations.

Licence Information

DivX Certified

Information about DivX certification for video playback.

DTS Technologies

Details on DTS audio technologies and trademarks.

Troubleshooting: Screen Issues

Flickering and Dimming

Tips for flickering or dimming issues, including disabling energy saving features.

Component Connections / Screen Colour

Troubleshoot incorrect screen colour or black/white issues.

Screen Brightness

Adjust brightness, contrast, and other settings for picture quality.

Blur (for LED TV)

Correct blur or 'ghost' shadows using Motion Plus.

Unwanted Powering Off

Troubleshoot unexpected TV power-off issues.

Problems Powering On

Check connections and power for issues with powering on the TV.

Unable to find a Channel

Run Setup or Auto Tuning to find channels.

The TV image does not look as good as it did in the store

Tips for improving image quality compared to store displays.

The picture is distorted

Understand causes of picture distortion like compression or weak signals.

The colour is wrong or missing

Troubleshoot colour issues related to component connections.

The picture is poor or the picture is not bright enough

Adjust picture settings and check energy saving features.

There is a dotted line on the edge of the screen

Adjust picture size settings if a dotted line appears on screen.

The picture is black and white

Check AV composite input connections for colour issues.

When changing channels, the picture freezes or is distorted or delayed

Troubleshoot channel change issues by resetting cable box or adjusting resolution.

Troubleshooting: Sound Issues

There is no sound or the sound is too low at maximum volume

Check connected device volume and sound settings.

The picture is good but there is no sound

Verify speaker select, audio output options, and cable connections.

The speakers are making an odd sound

Check audio cable connections and signal information for distortions.

Troubleshooting: 3D TV

The 3D Active Glasses are not working correctly

Troubleshoot 3D glasses not working by checking power and interference.

The 3D images don’t look quite right

Optimize 3D viewing distance and eye level alignment.

The batteries in the 3D glasses don’t last

Conserve battery life by turning off 3D glasses when not in use.

Troubleshooting: Aerial (Air / Cable) Connection

The TV is not receiving all channels

Check coaxial cable connection and run Auto Tuning.

There are no Subtitle on digital channels

Adjust Subtitle Mode setting for digital channels.

The picture is distorted

Understand causes of distortion like compression or weak signals.

Troubleshooting: Computer Connection

The "Mode Not Supported" message appears

Set PC output resolution to match TV supported resolutions.

The video is OK but there is no audio

Check PC audio output settings and cable connections.

Troubleshooting: Networking

The wireless network connection failed

Ensure TV is connected to a wireless IP router and check connection status.

The Software Update over the network has failed

Check network status and ensure connectivity for software updates.

Troubleshooting: Miscellaneous Issues

The TV is hot

Understand normal panel heat dissipation and safety precautions.

The picture won’t display in full screen

Adjust picture size options for HD channels or different aspect ratios.

The "Mode Not Supported" message appears

Check TV supported resolutions and adjust external device output.

The Subtitle item in the TV menu is grayed out

Subtitle menu unavailable with HDMI/Component sources or external device.

The TV smells of plastic

Plastic smell is normal and will dissipate over time.

The TV is tilted to the side

Reassemble the base stand if the TV is tilted.

Broadcasting is grayed out

Broadcasting menu available only when Source is TV.

Troubleshooting: Common Issues

There is an intermittent loss of audio or video

Check cable connections and ensure flexibility for long-term use.

The PIP menu is not available

PIP functionality requires HDMI or Component source.

A POP (TV’s internal banner ad) appears on the screen

Change Use Mode from Store Demo to Home Use.

The TV is making a popping noise

Popping noise from casing expansion/contraction is normal.

The TV is making a humming noise

Humming noise may occur due to high-speed circuits and current.

Image Retention (Burn In) Issue

Prevent PDP TV screen burn-ins using Pixel Shift and Screen Burn Protection.

Troubleshooting: Recording and Timeshift

The TV cannot recognise the USB device or the Format Device, Check Device and Device Performance Test functions fail

Check USB device state, formatting, and try different devices if functions fail.

There is a message saying I need to format the USB storage device

Check if USB device is locked and use USB recovery function.

Schedule Recording cannot be used

Ensure USB device is connected and channel is digital for recording.

Troubleshooting: Anynet+ (HDMI-CEC)

Anynet+ does not work

Check device compatibility, cables, and Anynet+ settings.

I want to start Anynet+

Check device connection and Anynet+ settings, then select device.

I want to exit Anynet+

Exit Anynet+ menu or switch to a non-Anynet+ device.

The Anynet+ device won't play

Play function is unavailable during Setup.

The connected device is not displayed

Check device Anynet+ support, HDMI cable, and scan for devices again.

The TV audio is not being played through the receiver

Connect optical cable or use HDMI (ARC) for receiver audio.

Troubleshooting: Media Playback

Some files can't be played back

Understand potential playback issues with high-bitrate files.

Some application content only appears in English. How can I change the language?

Change application language based on service provider support.

Some application services do not work

Check with the service provider or refer to their website's help section.

Web Browser Usage

Web Browser Limitations

Understand limitations like no Java/file downloads, restricted Flash, and scroll issues.

Web Browser Functionality

Notes on font support, response delays, copy/paste, and bookmark limits.

Web Browsing Speed

Web browsing speed varies depending on the network environment.

Web Browser Specifics

Embedded Video and PIP

Embedded video disables PIP; reload page if playback fails.

Bookmark Import/Export

Supports specific bookmark formats and saves to 'Samsung SmartTV Bookmark'.

Browsing History

Browsing history is saved if Clock is enabled; ordered latest to oldest.

Video/Audio Codecs during Flash playback

Codec support may affect playback of certain files during Flash playback.

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