Samsung Neo QN85QN92BAFXZC - The Remote Control Does Not Work

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The Remote Control does not Work

The color and design of the TV and its accessories (including the remote control) and the features may differ depending on

the model or geographical area.

Verify that the infrared remote control signal is being transmitted and received.

Make sure the remote control sensor on the TV is blinking.

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Main Page

Table of Contents2
Connection Guide7
Connecting an Antenna8
Connecting to the Network9
Displaying Your Mobile Device Screen on the TV13
Connection Cables for External Devices15
Switching between External Devices Connected to the TV17
Connection Notes20
Remote Control and Peripherals23
About the Samsung Smart Remote23
About the Samsung Smart Remote (the Frame (32LS03B Model)/Bu8 Series)26
About the Samsung Smart Remote (Q6*A/Q7*A/QN9*A Series)29
About the Samsung Smart Remote (AU8 Series)32
About the Samsung Smart Remote (the Sero)35
Connecting the Samsung Smart Remote to the TV38
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote39
Learn How to Use Samsung Smart Remote39
Using Anynet+ (HDMI-CEC)40
Controlling the TV with a Keyboard, Mouse, or Gamepad41
Entering Text Using the On-Screen Virtual Keyboard45
Smart Features47
Using Smart Hub47
Using Ambient Mode52
Using Art Mode58
Using Samsung Gaming Hub65
About the Media Home Screen67
About the Menu Home Screen70
Using a Samsung Account74
Using Workspace76
Using the Apps Service82
Using the E-Manual86
Using the Internet88
Using Smartthings88
Playing Pictures/Video/Music93
Using Multi View99
Using Bixby101
Using the Game Bar106
TV Viewing and Recording111
Using the Guide111
Recording Programs113
Setting up Schedule Viewing116
Using Timeshift117
Getting to Know Recording and Timeshift Controls and Options117
Using the Channel List119
Using the Channel Edit Function120
Using a Personal Favorites List121
TV-Viewing Support Functions122
Picture and Sound125
Using Intelligent Mode125
Adjusting the Picture Quality128
Changing the Picture Size and Position131
Setting the Viewing Environment for External Devices132
Configuring a Sound Mode and Expert Settings135
Using the Sound Support Functions137
System and Support139
Using the Time Functions and the Timers139
Using the Power and Energy Saving Functions142
Using the Panel Care Functions144
Updating the Tv's Software145
Using the Parental Settings Function146
Using the Gesture Function146
Audio and Video Functions for the Visually or Hearing Impaired147
Using Voice Assistants on the TV152
Using Other Functions153
Precautions and Notes155
Before Using the Recording and Timeshift Functions155
Read before Using Apps157
Read before Using the Internet Function158
Read before Playing Photo, Video, or Music Files160
Read after Installing the TV174
Supported Resolutions for UHD Input Signals175
Resolutions for Input Signals Supported by 8K Models176
Supported Resolutions for Freesync (VRR)177
Read before Connecting a Computer (Supported Resolutions)178
Supported Resolutions for Video Signals181
Read before Using Bluetooth Devices183
Blocking Programs Based on Their TV Rating184
Licenses187
Troubleshooting188
Picture Issues188
The Screen Is Flashing or Has Become Dark188
The Picture Is Not Bright, or the Picture Colors Do Not Look Clear188
The Picture Colors Are Black and White or Do Not Look the Way They Should Look189
The TV Automatically Turns off by Itself190
TV (the Frame TV) Cannot be Turned off190
Unable to Power on190
The TV Remains on or Does Not Turn on Automatically191
Unable to Find a Channel191
The TV Image Does Not Look as Good as It DID in the Store192
Displayed Video Looks Blurry192
The Picture Is Distorted192
There Is a Dotted Line on the Edge of the Screen192
The Picture Won't Display in Full Screen193
The Caption Function in the TV Menu Is Deactivated193
Captions Appear on the TV Screen193
The HDR of the Connected External Device Turns off193
Sound and Noise Issues194
How Can I Connect an Audio Device to the TV194
There Is no Sound or the Sound Is too Low at Maximum Volume194
The Picture Is Good but There Is no Sound194
HDMI (Earc) Is Connected, and There Is no Sound194
The Speakers Are Making an Odd Sound195
The Sound Is Interrupted195
Whenever a Function Is Used on the TV or the Channel Is195
The TV Audio Is Not Being Played through the Sound Bar or A/V Receiver195
The Sound Is Not Heard Clearly196
The Volume of the External Device Cannot be Adjusted196
Channel and Broadcast Issues197
The TV Is Not Receiving All Channels197
The Captions Are Not Provided on a Digital Channel197
Broadcasting Is Deactivated197
External Device Connectivity Issues198
The "Mode Not Supported" Message Appears198
The Video Is OK but There Is no Audio198
No Screen Appears When Connecting the TV to an External Device199
Want to Connect to a Bluetooth Speaker199
The PC Screen Does Not Appear or It Flickers199
Network Issues200
Wireless Network Connection Failed. Unable to Connect to a200
Wired Network Connection Failed200
Connected to a Local Network, but Not to the Internet200
Anynet+ (HDMI-CEC) Issues201
What Is Anynet201
Anynet+ Does Not Work. the Connected Device Is Not Displayed201
The Message "Connecting to Anynet+ Device202
The Anynet+ Device Won't Play202
Remote Control Issues203
The Remote Control Does Not Work203
External Devices Cannot be Operated with the TV Remote Control203
Recording Issues204
The Timeshift or Recording Function Cannot be Used204
Cannot Record Videos Received from an External Device or204
Samsung TV Plus204
The "Format Device" Message Appears When the Timeshift205
The Recorded Files on the TV Are Not Played Back on a PC205
Apps206
The App Does Not Work Properly. Its Image Quality Is Poor206
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV206
Media Files207
Some Files Are Interrupted During Playback207
Some Files Can't be Played207
Voice Assistant Issues208
The Microphone Is off208
The Voice Commands Do Not Work Well208
Bixby/Alexa Answers Although I DID Not Call It208
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer209
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if209
During Voice Recognition, the Heavy Load Message Appears209
Want to See Weather Information of the Desired Area209
Other Issues210
The TV Is Hot210
The TV Smells Like Plastic210
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off210
The TV Is Tilted to the Side210
The Stand Is Wobbly or Crooked210
The TV Is Making a Popping Noise211
The TV Is Making a Humming Noise211
The TV Narrates the Screen Events in Voice-Over211
Diagnosing TV Operational Issues212
Self Diagnosis212
Cannot Select Signal Information in Self Diagnosis213
Reset Smart Hub213
Reset Picture213
Reset Sound213
Getting Support214
Getting Support through Remote Management214
Finding the Contact Information for Service214
Requesting Service214
Faq215
The TV Screen Does Not Display Properly215
The TV Does Not Turn on220
Network Access Is Not Available230
The Remote Control Does Not Work241
Updating the Software245
Accessibility Guidance251
Learn Menu Screen251
Using the Remote Control251
Using the Accessibility Menu253
Using the TV with Voice Guide on259
Using the Guide261
Using Schedule Viewing264
Using the Channel List265
Recording266
Using Smart Hub269
Launching the E-Manual271
Using Bixby272

Samsung Neo QN85QN92BAFXZC - The Remote Control Does Not Work

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