Samsung Q7C Series - TV Settings Lost Error; Intermittent Wi-Fi Connection; Video App Problems; What is Remote Support?

The
TV
settings
are
lost after 5 minutes.
•
The
TV
is
in
the Retail
Mode
.
Change
the
Usage
Mode
in
the
System
Manager
Menu
to
Home
Mode(«£)>®
Settings>
General>
System
Manager>
Usage
Mode>
Home
Mode).
Intermittent
Wi-Fi
•
Make
sure
the
TV
has
a network
connection(«£)>®
Settings>
General>
Network> Network
Status).
•
Make
sure
the
Wi-Fi
password
is
entered correctly.
•
Check
the
distance
between
the
TV
and
the
Modem
/
Router.
The
distance
should
not
exceed
50ft
(15.2
m).
•
Reduce
interference
by
not
using
orturning off
wireless
devices
.
Also,
verify that there
are
no
obstacles
between
the
TV
and
the Modem/Router.
(The
Wi-Fi
strength
can
be
decreased
by
appliances,
cordless
phones
,
stone
walls/
fireplaces,
etc.)
Single story Multi story
0
Wireless
router
8
Wireless
repeater
• Contact your
Internet
Service
Provider
(ISP)
and
ask
them to reset your network circuit to re-register the
Mac
addresses
of your
new
Modem/Router
and
the
TV.
Video
App
problems
(Youtube
etc)
•
Change
the
DNS
to
8.8.8.8
.
Select«£)>®
Settings>
General
> Network> Network Status>
IP
Settings>
DNS
Setting >
Enter
manually >
DNS
Server>
enter 8.8.
8.8
>OK.
•
Reset
by
selecting«£)>®
Settings > Support > Self
Diagnosis
>
Reset
Smart
Hub.
What
is
Remote
Support?
Samsung
Remote
Support
service
offers
you
one-on-one support with a
Samsung
Technician
who
can
remotely:
•
Diagno
se
yourTV
•
Adju
st the
TV
settings for
you
•
Perform a factory
res
et
on
your
TV
•
In
stall
re
c
ommended
firmware updat
es
How
does
Remote
Support work?
You
can
easily
get
Samsung
Remote
Support service foryourTV.
1.
Call
the
Sam
s
ung
Cont
ac
t
Center
and
a
sk
for remote support.
2.
Op
en
the me
nu
on your
TV,
a
nd
then
go
to the Support
sec
tion.
(«£)>®
Setting
s>
Support)
3.
Select
Remote
Management, then
read
and
agree
to the
service
ag
r
eements.
When
the
PIN
screen
appea
rs,
provide the
PIN
number to the technician.
4.
The t
ec
hnician
will then
ac
c
es
s your
TV.
English -15