Samsung Q80B - Page 217

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If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.

If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device,

move the external device closer to the One Connect Box.

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Main Page

Table of Contents2
Connection Guide5
Connecting an Antenna6
Connecting to the Internet7
Screen Sharing (Smart View) with Your Mobile Device11
Connection Cables for External Devices14
Switching between External Devices Connected to the TV16
Connection Notes18
Remote Control and Peripherals21
About the Samsung Smart Remote (QLED TV/AU9 Series or Higher/The Frame)21
About the Samsung Smart Remote (AU8 Series)24
Connecting the Samsung Smart Remote to the TV27
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote28
Using Anynet+ (HDMI-CEC)29
Controlling the TV with a Keyboard, Mouse, or Gamepad30
Entering Text Using the On-Screen Virtual Keyboard32
Smart Features34
Using Smart Hub34
Using a Samsung Account43
Using Ambient Mode45
Using Art Mode51
Using PC on TV59
Using the Apps Service65
Using the E-Manual69
Using the Internet71
Using Smartthings72
Playing Pictures/Video/Music75
Using Multi View81
Using Bixby83
Using the Game Bar88
TV Viewing91
Using the Guide91
Recording Programs94
Setting up Schedule Viewing96
Using Timeshift98
Buttons and Functions Available While Recording a Program or Timeshift98
Using the Channel List100
Editing Channels101
Using a Personal Favorites List102
TV-Viewing Support Functions103
Picture and Sound106
Using Intelligent Mode106
Adjusting the Picture Quality108
Setting the Viewing Environment for External Devices110
Changing the Picture Size and Position113
Configuring a Sound Mode and Expert Settings114
Using the Sound Support Functions116
System and Support118
Using the Time Functions and the Timers118
Using the Power and Energy Saving Functions121
Updating the Tv's Software122
Audio and Video Functions for the Visually or Hearing Impaired123
Using Voice Assistants on the TV129
Using Other Functions130
Precautions and Notes132
Before Using the Recording and Timeshift Functions132
Read before Using Apps134
Read before Using the Internet Function135
Read before Playing Photo, Video, or Music Files137
Read after Installing the TV149
Supported Resolutions for UHD Input Signals150
Resolutions for Input Signals Supported by 8K Models (QN7**A Series or Higher)151
Supported Resolutions for Freesync (VRR)152
Supported Resolutions for Wide Screen153
Read before Connecting a Computer (Supported Resolutions)154
Supported Resolutions for Video Signals157
Read before Using Bluetooth Devices159
Blocking Programs Based on Their TV Rating160
Licenses163
Troubleshooting164
Picture Issues164
Testing the Picture164
Sound and Noise Issues170
Testing the Sound170
Channel and Broadcast Issues173
External Device Connectivity Issues174
Network Issues176
Anynet+ (HDMI-CEC) Issues177
Remote Control Issues179
Recording Issues180
Apps181
Media Files181
Voice Assistant Issues182
Other Issues184
Diagnosing TV Operational Issues186
Getting Support187
Getting Support through Remote Management187
Finding the Contact Information for Service187
Requesting Service187
The TV Screen Does Not Display Properly188
When the TV Screen Does Not Display Properly188
The TV Does Not Turn on193
When Your TV Does Not Turn on193
When the TV Does Not Connect with an External Device Properly199
Internet Access Is Not Available203
When the TV Can't Connect to the Internet203
When no Sound Comes out of the TV, or the Sound Is Breaking up208
The Remote Control Does Not Work214
When the Remote Control Does Not Work214
Updating the Software218
Updating to the Latest TV Software218
Accessibility Guidance224
Learn the Menu Screen224
Using the Remote Control224
Using the Accessibility Menu226
Using the TV with Voice Guide on231
Using the Guide233
Using Schedule Viewing236
Using the Channel List237
Recording238
Using Smart Hub241
Launching the E-Manual245
Using Bixby246

Samsung Q80B - Page 217

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