Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on
your
device, try the following:
•
Free some memory by transferring files to a computer or deleting files from your
device.
•
Ensure that the music file is not Digital Rights Management (DRM)-protected. If
the file is
DRM-protected, ensure that you have the appropriate licence or key to
play the file.
•
Ensure that the file formats are supported by the device. If a file format is not
supported,
such as DivX or AC3, install an app that supports it. To confirm the file
formats that your
device supports, visit www.samsung.com.
•
Your device supports photos and videos captured with the device. Photos and
videos
captured by other devices may not work properly.
•
Your device supports multimedia files that are authorised by your network
service provider or providers of additional services. Some content circulated on
the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or
performance
malfunctions, try the following:
•
Ensure that the device you wish to connect with is ready to be scanned or
connected to.
•
Ensure that your device and the other Bluetooth device are within the
maximum
Bluetooth range (10 m).
•
On your device, launch the Settings app, tap Connections, and then tap the
Bluetooth
switch to re-activate it.
•
On your device, launch the Settings app, tap System
→
Reset
→
Reset
network
settings
→
RESET SETTINGS to reset network settings. You
may lose registered
information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device
to a
computer
•
Ensure that the USB cable you are using is compatible with your device.
•
Ensure that you have the proper driver installed and updated on your computer.
•
If you are a Windows XP user, ensure that you have Windows XP Service Pack 3
or higher
installed on your computer.
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