Samsung SM-T377P - Troubleshooting and Support; Common Troubleshooting Steps

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Appendix
Tr
oubleshooting
Bef
ore contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When y
ou turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Passw
ord: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: W
hen using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK:
Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: W
hen you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your de
vice displays network or service error messages
•
W
hen y
ou are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot ac
cess some options without a subscription. For more information, contact
your service provider.
Your de
vice does not turn on
When the ba
ttery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.