Samsung UE37C6000 - Page 55

4-8
4. Troubleshooting
Problem
Possible Solution
ScreenShare Server•
I cannot nd the remote control service
provided by the ScreenShare Server from the
ScreenShare Client.
Check that the ScreenShare Client device is correctly connected to the network of 1.
the sharing device that the DTV is connected to.
Run network test in the network setup menu and conrm that MAC Address, IP 2.
Address, Subnet, Gateway, DNS Server and Gateway Ping each shows a success
message.
In the network setup menu, check that the ScreenShare Client and ScreenShare 3.
Server are on the same subnet.
- You can conrm they are on the same subnet by checking the IP address,
subnet mask and gateway address of the TV and ScreenShare Client as follows:
- If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.255.0,
the rst six digits of the ScreenShare Client’s IP address must be the same
(10.88.83) as that of the DTV, and the subnet mask and gateway address must
be the same as the DTV.
- If the IP address of the DTV is 10.88.83.4 and the subnet mask is 255.255.0.0,
the rst four digits of the ScreenShare Client’s IP address must be the same
(10.88) as that of the DTV, and the subnet mask and gateway address must be
the same as the DTV.
Move from the Allshare screen to the Setup screen, and open the Setup menu to 4.
check if the ScreenShare Client is connected to the same ScreenShare Server as
the TV name shown in the Setup options.
Move from the Allshare screen to the Setup screen, and open ScreenShare to 5.
check that the device, ScreenShare Client, is found on the list at the right side and
is set to “Allowed."
The DTV did not update after pressing
buttons on the remote control that uses the
remote control service on the ScreenShare
Client.
Check that the TV is turned on. •
You cannot turn on the TV using the remote control service (on the ScreenShare)
when the TV is turned off.