Samsung UE50AU717

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If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model.

If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device,

move the external device closer to the One Connect Box.

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Main Page

Table of Contents2
Connection Guide5
Connecting an Antenna (Aerial)7
Connecting to the Internet8
Screen Sharing (Smart View) with Your Mobile Device12
Connection Cables for External Devices16
Switching between External Devices Connected to the TV18
Connection Notes20
Remote Control and Peripherals23
About the Samsung Smart Remote (QLED TV / AU9 Series or Higher/The Frame)23
About the Samsung Smart Remote (AU8 Series)26
Connecting the Samsung Smart Remote to the TV29
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote30
Using Anynet+ (HDMI-CEC)31
Controlling the TV with a Keyboard, Mouse or Gamepad32
Entering Text Using the On-Screen Virtual Keyboard34
Smart Features36
Using Smart Hub36
Using a Samsung Account46
Using Ambient Mode48
Using Art Mode54
Using the Shortcuts63
Using PC on TV65
Using the Apps Service71
Using the E-Manual75
Using the Internet77
Using Smartthings78
Playing Pictures/Video/Music81
Using Bixby87
Using the Game Bar92
TV Viewing95
Using the Guide95
Recording Programmes98
Setting up Schedule Viewing100
Using Timeshift102
Buttons and Functions Available While Recording a Programme or Timeshift102
Using the Channel List104
Editing Channels105
Using a Personal Favourites List106
TV-Viewing Support Functions107
Picture and Sound114
Using Intelligent Mode114
Adjusting the Picture Quality116
Setting the Viewing Environment for External Devices118
Picture Support Functions121
Configuring a Sound Mode and Expert Settings123
Using the Sound Support Functions125
System and Support127
Using the Time Functions and the Timers127
Using the Power and Energy Saving Functions130
Updating the Tv's Software132
Audio and Video Functions for the Visually or Hearing Impaired133
Using Voice Assistants on the TV139
Using Other Functions140
Hbbtv142
Using a TV Viewing Card ("CI or CI+ Card")143
Teletext Feature146
Precautions and Notes150
Before Using the Recording and Timeshift Functions150
Supported Broadcasting Audio Options151
Read before Using Apps152
Read before Using the Internet Function153
Read before Playing Photo, Video or Music Files155
Read after Installing the TV167
Supported Resolutions for UHD Input Signals168
Resolutions for Input Signals Supported by QN7**A Series or Higher169
Supported Resolutions for Freesync (VRR)170
Supported Resolutions for Wide Screen171
Read before Connecting a Computer (Supported Resolutions)172
Supported Resolutions for Video Signals175
Read before Using Bluetooth Devices177
Licences & Other Information178
Troubleshooting180
Picture Issues180
Testing the Picture180
Sound and Noise Issues186
Testing the Sound186
Channel and Broadcast Issues189
External Device Connectivity Issues190
Network Issues192
Anynet+ (HDMI-CEC) Issues193
Remote Control Issues195
Recording Issues196
Apps197
Media Files197
Voice Assistant Issues198
Other Issues200
Diagnosing TV Operational Issues202
Getting Support203
Getting Support through Remote Management203
Finding the Contact Information for Service203
Requesting Service203
The TV Screen Does Not Display Properly204
When the TV Screen Does Not Display Properly204
The TV Does Not Turn on209
When Your TV Does Not Turn on209
When the TV Does Not Connect with an External Device Properly215
Internet Access Is Not Available219
When the TV Can't Connect to the Internet219
When no Sound Comes out of the TV, or the Sound Is Breaking up224
The Remote Control Does Not Work230
When the Remote Control Does Not Work230
Updating the Software234
Updating to the Latest Tv's Software234
Accessibility Guidance240
Menu Learning Screen240
Using the Remote Control240
Using the Accessibility Menu242
Using the TV with Voice Guide on246
Using the Guide248
Using Schedule Viewing252
Using the Channel List253
Recording255
Using Smart Hub258
Launching the E-Manual262
Using Bixby263

Samsung UE50AU717 - Page 233

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