Samsung UN KU650DF Series - Smart Hub

4-1-5. Smart Hub
Go to Menu > Support > Self Diagnosis > Smart Hub Connection Test
<TV> <Samsung Server><Router> <Internet>
Network / Gateway 1. If it Fails:•
TV to Router Connection Test in " √ Network Trouble shooting"
DNS Test2. If it Fails:•
DNS setting in " √ Network Settings"
If DNS is set manually:•
Settings are correct (may be set to 8.8.8.8 to prevent Netix issues) √
If it still fails:•
DNS Test with setting to Auto Mode √
If it fails both Manual & Auto problem is ISP or Router.•
ISP Blocking3. If it Fails:•
Internet Service Provider is Active. √
With DNS setting at 8888. √
With Hot Spot. √
Samsung Server Test4. If it Fails:•
Network Status. √
If OK:•
Reset Smart Hub. √
Terms of Agreement are accepted. √
Samsung Apps5. If it Fails:•
Reset Smart Hub. √
Samsung Apps load correctly. √
Perform " √ Apps Reset" in Factory Mode.
Go to Smart Hub and complete Terms of Agreement and set up information. √
Samsung Apps load correctly. √
Before selecting an App, allow Apps to load or failure wilre-occur. √
4-10
4. Troubleshooting