Samsung UN TU7000F Series - Network Troubleshooting

4-5. Network Troubleshooting
WhentheTVhasdifcultiesconnectingtotheInternet,thesestepsmayhelpresolvetheproblem.
<TV> <Router> <Internet>
4-5-1. Checking the Internet connection status
£ Settings £ General £ Network £ Network Status
 TV to Router "Failure"
1. Select the Network Status menu.
– View the current network and Internet status.
<Network Status : TV Router Internet>
2. Check the items.
9 Wired & Wireless MAC Address in Customer Support Menu.
→ No Wired MAC Address: Replace Main Board.
→ No Wireless MAC Address:
9 Module cabling & voltages from Main Board.
→ If operating voltages are OK but signal missing.
→ Replace WiFi Module (WiFi/Bluetooth Module).
9 Check the security passcode.
9 Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
→ Try another source (Hot spot or Test Router)
9 Check related Bulletins.
9 Check Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).
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4. Troubleshooting