Samsung UN TU7000F Series - Page 55

• ISP Blocking
9 If it Fails:
→ Internet Service Provider is Active.
→ With DNS setting at 8888.
→ With Hot Spot.
• Samsung Server Test
9 If it Fails:
→ Network Status.
9 If OK:
→ Reset Smart Hub.
→ Terms of Agreement are accepted.
• Samsung Apps
9 If it Fails:
→ Reset Smart Hub.
→ Samsung Apps load correctly.
→ Perform "Apps Reset" in Factory Mode.
→ Go to Smart Hub and complete Terms of Agreement and set up information.
→ Samsung Apps load correctly.
→ Before selecting an App, allow Apps to load or failure wilre-occur.
 For Netix Operation/Connection Issues
Check Certicate & Netix ESN Status in Factory Mode.
9 IfCerticateandESNexists
→ CO, NfO - Change the DNS to 8.8.8.8.
9 IfCerticateismissing
→ C/ - Replace the TV’s Main Board.
9 If ESN number is missing
→ NF/ - Do not replace the Main Board.
→ ResetTVClockandcheckforcorrectTime&Date.Netixreliesoncorrectsettings.
→ Reset Smart Hub. / Reset Apps In Factory Mode.
 For Streaming Issues
Go to TV Web Browser £ speedof.me £ testmy.net
9 Check Speed
→ HD streaming : Minimum 5 Mbps
→ 4K Streaming : 25 Mbps
9 Check Latency
→ Up to 50 ms
4-21
4. Troubleshooting