Troubleshooting
If
the
TV
seems to have a
pr
ob
lem, first
re
v
ie
w t
hi
s list of possible problems and solutions. Also,
re
view
the Troubleshooting
Section
in
thee-Manual.
If
none
of
the troubleshooting tips appl
y,
visit www.samsung.
com
/s
upport or call
Samsung
Customer Service
at
1-800-SAMSUNG
(1
-800-726-786
4).
Flick
eri
ng
and
Dimm
ing
Compone
nt
Connections
/Scree
n
Co
lor
Sc
reen
Bri
gh
tness
Unwanted
P
owe
ri
ng
Off
Tr
oub
le
Power
i
ng
On
Sta
nd
A
sse
m
bly
Cann
ot Fi
nd
a Ch
annel
If
your
Samsung
Tel
ev
isi
on
is
flicke
r
in
g or di
mm
i
ng
spo
radically
,
you
ma
y
ne
ed
to
d
1sab
le
some
of
the
energy
efficiency
feat
u
res.
Disable
Energy
Saving (System >
Eco
Solution >
Eco
Sensor) and/or Energy Saving (
System
> Eco
Solution > Energy
Saving)
and
check
aga
i
n.
If
you
find
th
at
the color
on
your
Samsung
telev
ision
sc
r
een
1s
not
correct
or
the
black
and
whi
te
colors
are
off,
run
a
Self
D
ia
g
nosis
P
icture
Test
(Support >
Self
Diagnosis > Picture
Test
).
If
the
picture
prob
l
em
is
caused
by
th
e
TV
,
th
e
prob
lem
should
be
vis
ible in t
he
Pictur
e
Tes
t.
If t
he
pr
ob
lem
is
not
visi
ble
, n
ext
con
fi
rm
that
the
TV
's vi
deo
i
nput
j
ack
s
are
co
nnec
ted
to
th
e
correct
extern
al
vi
deo
dev
i
ce
ou
t
pu
t
jacks
and
tha
t
none
of
the
connections
a
re
l
oose
.
Fina
lly,
if
possi
bl
e,
test
your
externa
l
vi
deo
devices
by
connecting
th
em
to
anothe
r
TV.
If
you
find
t
ha
t
the
c
ol
or
s
on
your
Samsung
TV
are
correct
but j
ust
a lit
tl
e too d
ark
or
br
igh
t, t
ry
adjust
ing
the
following
settin
gs
first.
Nav
ig
ate
to
Picture
and
adjust
Backlight, Contrast, Brightness, Sharpness, Color, Tint
(G/R)
and
other pic
tur
e
qua
lity adj
us
tmen
t
se
tt1
ng
s.
If
your
S
amsung
TV
appears
to
tu
rn
o
ff
by
it
sel
f, t
ry
di
sabl
ing
some
of
the
TV
's
ener
gy
effic
i
enc
y
an
d
automa
ti
c o
ff
featur
es.
Check
if
Sleep
Timer (
System
>
Time
>
Sleep
Timer)
has
been
enab
l
ed
.
Sleep
Timer
au
tom
at
i
call
y t
urns
o
ff
th
e
TV
a
ft
er an
am
oun
t
of
t1me
th
at
you
se
l
ect.
If
t
he
Sleep
Timer
has
no
t
been
enab
l
ed
,
see
if
No
Signal
Power
Off
(
System
>
Eco
Solution >
No
Signal
Power
Off)
or
Auto
Power
Off (System >
Eco
Solution > Auto Power
Off)
has
been
enabled
.
No
Signal Power
Off
turns
o
ff
the
TV
if
no
sig
nal
has
be
en
rece
iv
ed
by
t
he
TV
for a
spec
ifi
ed
per
i
od
t
im
e. Auto Power
Off
tu
rns
off
th
e
TV
if
th
ere
has
bee
n
no
u
se
r i
nput
in f
ou
r ho
ur
s.
When
the
TV
is turned
on
, the remote control receiver flashes 5 times before the screen turns on.
If
you
f
1nd
that
yo
u
ar
e
having
prob
l
ems
po
weri
ng
on
yo
ur
Samsung
t
elevis
i
on
,
th
ere
are
a
number
of
thin
gs
to
chec
k
befo
re
ca
lling
the
serv
i
ce
department.
If
the
p
ower
cord
is
connected
pr
ope
r
ly
and
the
remo
te
control
is
operating
n
or
mally,
t
he
pr
oblem
migh
t
be
wi
th
the
an
t
enn
a
ca
ble
connection
or
the
ca
ble/
satellite
box
no
t
being
turned
on.
Chec
k
the
ante
nna
connec
ti
on
or
turn
on
the
cab
l
e/sa
te
lli
te
box.
If
you h
ave
any tro
ub
le
assembl
i
ng
the
st
and,
review
the
sta
nd
asse
mb
ly
instruc
ti
on
in
the
Qui
ck
St
art
Gu
i
de
.
Re
-r
un
Setup
(Go
to
Menu
> System > Setup) or r
un
Auto Program.
(Go
to
Menu
> Broadcasting >
Auto
Program
).
~
For detailed troubleshooting info
rm
a
ti
o
n,
watch the
tr
oubleshoot
in
g videos at
www
.samsung.com/
sps
n.
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