Samsung UN40EH5000 - Audio and Remote Control Issues

Trouble
Powering
On
Before you turn the TV on, find the
red
light
on
the right or left bottom of your
TV.
Press the power
on
button
on
the TV or remote and the light should blink about 5 times before the TV turns on.
If
you
find that
you
are
having
trouble powering
on
your
Samsung
television, there
are
a number of things to check
it
before making a
call
to the service department.
•
If
you
happen to
be
using the
1V
as
a monitor and the stand-by light only
blinks
for
a few seconds when
you
press the power button, your
PC
is
in
sleep mode.
To
take your
PC
out of sleep mode, press a
key
on
your
keyboard or move the mouse.
Then
try turning your
1V
on.
If
you
'
re
sure
your power cord, remote control,
and
PC
are
functioning
properly,
you
may
be
having
a
cable
issue.
If
you
have
a
cable
or
satellite
box,
your 1V
may
appear to
be
off because the cable
or
satellite box
is
not outputting a
signal.
To
test the
signal
output of your
cable
or
satellite
box, press the guide or info button
on
the
cable
or
satellite
box remote
control.
If
the screen displays the guide or
info
data, the problem
is
caused by the box.
Stand Assembly
•
If
you
have
any
trouble assembling the stand,
refer
to
"Install
the
Stand"
in
the
Start
Up
or
Stand lntallation
Guide.
Cannot
find
a channel
•
Re-run
Plug
&
Play
or
run
Auto
Program.
(go
to
MENU -
Channel
-Auto
Program)
Poor Picture
First,
perform the
Picture Test
and to
see
if
your
TV
is
displaying the test image
properly.
Go
to
MENU -
Support
-
Self
Diagnosis - Picture Test
If
the test image
is
properly displayed, the poor picture may
be
caused by the source
or
signal.
The
1V
image
does
not
look
as
good
as
•
If
you
have
an
analog
cable/satellite
box,
upgrade to a digital set top box.
Use
HDMI
or Component cables to
it
did
in
the
store.
deliver
HD
(high
definition) picture quality.
• Cable/Satellite
subscribers:
Try
HD
channels
from
the channel
line
up.
•
Air
/Cable
Antenna connection:
Try
HD
channels after
running
Auto
Program.
~
Many
HD
channels broadcast up scaled
SO
(Standard Definition) content. The picture quality of up
scaled
SD
content
is
low.
•
Adjust the
Cable/Set
top box video output resolution to 1
080i
or
720p.
The
picture
is
distorted: macroblock
• Compression of video contents
may
cause picture distortion,
especially
on
fast
moving pictures such
as
those
in
error,
small
block, dots, pixelization.
sports and action movies.
•
A weak
signal
can
cause picture distortion.
This
is
not a
1V
problem.
•
Mobile phones used
close
to
the
1V
(within
3.3ft)
may
cause noise
in
the picture
on
analog
and
digital channels.
Color
is
wrong
or
missing.
•
If
you
'
re
using a component connection,
make
sure
the component cables
are
connected to the correct jacks.
Incorrect
or
loose
connections
may
cause
color problems or a
blank
screen.
There
is
poor
color
or
brightness.
•
Adjust the
Picture options
in
the
1V
menu.
(go
to
Picture
Mode
I
Color
I
Brightness
I
Sharpness)
•
Adjust the
Energy
Saving
option
in
the
1V
menu.
(go
to
MENU-
Setup-
Eco
Solution-
Energy
Saving)
•
Try
resetting the picture
to
the default picture settings.
(go
to
MENU-
Picture- Picture Reset)
There
is a dotted
line
on
the
edge of
•
If
the picture
size
is
set
to
Screen
Fit,
change
it
to
16:9.
the
screen.
• Change the cable/satellite box resolution.
The
picture
is
black
and
white.
•
If
you
are
using
an
AV
composite input, connect the video
cable
(yellow)
to the
Green
jack of Component Input 1
on
the
1V.
When
changing channels, the picture
•
If
connected to a
cable
box,
please
try to
reset
it.
(Reconnect the
AC
cord and wait
until
the
cable
box reboots.
It
freezes
or
is
distorted or delayed.
may take up to
20
minutes)
• Set
the output resolution of the
cable
box to 1
080i
or
720p.
Sound
Problems
Perform
the
Sound
Test
to confirm that your
1V
audio
is
properly operating.
(go
to
MENU-
Support-
Self Diagnosis- Sound
Test)
If
the audio
is
OK,
the sound problem may
be
caused by the source or
signal.
There
is
no
sound
or
the sound
is
too
• Check the volume of the device
(Cable/Sat
Box,
DVD,
Blu-ray,
etc.) connected to your
1V.
low
at
maximum
volume.
The
picture
is
good, but there
is
no
•
If
you
are
using
an
external device, check the device's audio output option
Ex.
you
may need to change your
sound.
cable
box's audio option to
HDMI
if
the box
is
connected to your
1V
using
an
HDMI
cable.
•
Reboot the connected device
by
reconnecting the device's power cable.
The
speakers
are
making
an
• Check the
cable
connections. Make
sure
a video
cable
is
not connected to
an
audio input.
inappropriate
noise.
•
For
Antenna
or
Cable
connections, check the
signal
information. A weak
signal
may
cause sound distortion.
• Perform
the
Sound
Test
as
explained above.
No Picture, No Video
The
1V
will
not
turn
on
.
•
Make
sure
the
AC
power cord
is
securely plugged into the
wall
outlet
and
the
1V.
•
Make
sure
the
wall
outlet
is
working.
•
Try
pressing the
POWER
button
on
the
1V
to make
sure
the problem
is
not the
remote.
If
the
1V
turns
on,
refer
to 'Remote control does not work'
below.
The
1V
turns off automatically.
•
Ensure
the
Sleep
Timer
is
set
to
Off
in
the
Time
menu.
•
If
your
PC
is
connected to the
1V,
check your
PC
power settings.
•
Make
sure
the
AC
power cord
is
plugged securely into the
wall
outlet
and
the
1V.
•
When
you
are
watching
1V
connected to
an
antenna or
cable
connection,
the
1V
will
turn off after
10
-
15
minutes
if
there
is
no
signal.
-13-