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Other Information
Issues Solutions and Explanations
No Picture, No Video
The TV won’t turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns
on, r
efer to ‘Remote control does not work’ below.
The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu (p. 20).
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if
there is no signal.
There is no picture/video. • Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external devices’ (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections
to the TV input. For example, if an external device’s output is : HDMI, TV’s input : HDMI
• Make sure your connected devices are powered on.
• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
•
Reboot the connected device by reconnecting the device’s power cable.
RF(Cable/Antenna) Connection
The TV is not receiving all channels. • Make sure the coaxial cable is connected securely.
• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -
Auto Pr
ogram then select Auto and make sure the correct Cable TV signal type is set in the menu.
There are 3 options (STD, HRC and IRC) (p. 14)
• Verify the Antenna is positioned correctly.
No Caption on digital channels. • Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 23).
• Some channels may not have caption data.
The picture is distorted: macroblock error,
small block, dots, pixelization.
• Compression of video contents may cause picture distortion, especially with fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV problem.
PC Connection
A “Mode Not Supported” message
appears.
• Set your PC’s output resolution so they matche the resolutions supported by the TV (p. 12).
“PC” is always shown on the source list,
even if a PC is not connected.
• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.
The video is OK but there is no audio. • If you are using an HDMI connection, check the audio output setting on your PC.
Network Connection
The wireless network connection failed. • The Samsung Wireless USB dongle is required to use a wireless network.
• Make sure the Network Connection is set to Wireless (p. 28).
• Make sure the TV is connected to a Wireless IP Sharer (router).
Software Upgrade over the network fails. • Try network test in Setup menu (p. 23).
• If you have latest SW version, SW upgrade will not proceed.
Others
Purple/green rolling horizontal bars and
buzzing noise from the TV speakers with
Component cable connection.
• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
connection.
The picture won’t display in full screen. • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work. • Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the TV on or off, or adjust the
volume.
• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the
SAMSUNG TV code.
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