MoIP•
Problem
Possible Solution
When I connected a USB cable to my TV
while it is turned on, the blue LED lamp on
the MoIP camera stops blinking temporarily.
You should wait for the camera to nish loading. After you log on to the Skype •
application, check the operation of the camera by trying to turn it on and off using
the blue (D) button.
Check that the USB cable is correctly connected. If the problem persists,
disconnect and reconnect the USB cable.
If the problem still persists, the problem is with the hardware of the MoIP camera.
Contact ISS, the manufacturer of the camera, and exchange the camera for a new
one.
I connected my MoIP camera and logged on
to Skype, but my picture is not displayed.
Check that the USB cable is correctly connected. If the problem persists, •
disconnect and reconnect the USB cable.
If the problem still persists, the problem is with the hardware of the MoIP camera.
Contact ISS, the manufacturer of the camera, and exchange the camera for a new
one.
How can I install the MoIP camera onto my
TV?
The MoIP camera is designed to connect to a TV via a magnet. To connect the •
camera, bring the inside of the body of the MoIP camera into contact with the upper
area on the rear of the TV.
My picture looks out of focus.
You should see a ring below the camera lens. Turn the ring to adjust the focus.•
I cannot log on to Skype.
Go to Menu and Network, and run a network test. Alternatively, check that you can •
log on to Skype using a PC.
The picture quality of the remote party is
poor.
This problem can be caused by a poor connection with your AP when using a •
wireless network. The condition of the connected network the remote party is using
can also affect the picture quality.
Can I use a general camera?
Only a Skype-certied camera that is compatible with a Samsung TV is applicable.•
I cannot call a regular phone.
You need to recharge your credit at www.skype.com in order to call a regular •
phone.
The menu for sending out a voice mail is
disabled.
To send a voice mail, the corresponding receiver's account and your account used •
to log on must be registered to the voice mail service.
You can register to the service at www.skype.com.
A remote party tries to call me but I cannot
answer from the TV.
Go to the settings menu and check if the caller is in the list of blocked users.•
I want to block a caller.
Select Tools from the History tab and block the caller.•
When I log onto Skype using my PC I see my
prole picture, but when I log onto my TV,
I don't see the picture.
Upgrade your Skype application on the PC to the latest version.•
A pop-up is displayed indicating an incoming
call, but I cannot receive the call.
Close any other currently running applications.•
I want to log in automatically.
You can log in without entering a password. At the bottom of the log-in screen, you •
should see two options: Auto log-in and Auto start on boot-up. Select Auto log-in.
When I am not logged on, I want to receive
incoming calls on my cell phone.
Go to Settings and Call Forwarding, set Forward to ON and enter the •
corresponding phone number.
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