Samsung UN55KS800D - Remote Support; How Remote Support Works

The
TV
settings are
lost
after 5 minutes.
•
The
TV
is
in
the
Shop Mode.
Change
the
Use
Mode
in
the
System Menu
to
Home Mode (
(fi)
>®Settings>
System >
Expert Settings> Use Mode > Home Mode).
Intermittent
Wi
-
Fi
•
Make sure the
TV
has a
network
connection
((fi)
>®Settings>
Network>
Network
Status).
•
Make sure
the
Wi-Fi password
is
entered correctly.
• Check
the
distance between the
TV
and the Modem/ Router. The distance should
not
exceed
50ft
(15.2
m)
.
•
Reduce interference by
not
using or turning
off
wireless devices. Also, v
erify
that
there are no obstacles between
the
TV
and
the
Modem/Router.
(The
Wi
-
Fi
strength can
be
decreased by appliances, cordless phones, stone walls/ fireplaces, etc.)
Single
story
Multi
story
0
Wireless
router
G
Wireless repeater
• Contact
your
ISP
and ask
th
em to reset your
network
circuit
to
re-register the
Ma
c addresses
of
your new Mode
m/
Router and
the
TV.
Video App problems (Youtube etc)
• Change
the
DNS
to
8.8.8.8. Select
(fi)
>
®Settings>
Network>
Network
Status>
IP
Settings>
DNS
Setting > Enter
manually >
DNS
Server > enter 8.8.8
.8
>
OK
.
•
Reset
by
selecting
(fi)
>®Settings
>
Support > Self Diagnosis > Reset Smart Hub.
What
is
Remote
Support?
Samsung Remote Support service offers you one-on-one
support
with
a Samsung Technician
who
can
remot
ely:
•
Diagnose your
TV
• Adjust
th
e
TV
settings
for
you
•
Perform a
factory
reset
on
your
TV
• Install
recommended
firmware
updates
How
does
Remote
Support
work?
You
ca
n easily have a Samsung
Te
ch service
your
TV
re
mot
ely:
1.
Call
the
Samsung
Contact
Center
and ask
for
remote
support.
2.
Open
the
menu on
your
TV
and go
to
the
Support
section.
3.
Se
lect
Remote
Management,
th
en read and agree
to
th
e service ag
reement
s. When
the
PIN
screen appear
s,
provide
the
P
IN
number
to
the
agent.
4.
The
agent
will
then
acce
ss
your
TV
.