4.
Troubleshooting
and
Maintenance
Troubleshooting
If
the
TV
seems
to
have a
problem,
first
review
this
list
of
possible
problems
and
solutions.
Alternatively,
review
the
Troubleshooting
Section in
thee-Manual.
If
none
of
the
troubleshooting
tips
apply,
visit
www.samsung.com/su
ppor
t
or
call
Samsung
Customer
Service
at
l-800-SAMSUNG
{l-800-726-7864)
.
lEI
For detailed
information
on troubleshooting, watch
the
troubleshooting videos
at
www.samsung.com/spsn.
~
This
TFT
LED
panel
is
made up
of
sub pixels which require sophisticated technology
to
produce. There may be, howev-
er, a
few
bright
or
dark pixels on the screen. These pixels
will
have no impact on
the
performance
of
the
product.
lEI
To
keep
your
TV
in
optimum
condition, upgrade
to
the
latest
software.
Use
the
Update Now or Auto Update functions
on
the
TV's menu (
([i)
>®Settings>
Support>
Software
Update> Update
now
or
Auto
Update).
The
TV
won't turn
on.
•
Make sure
that
the
AC
power cord is securely plugged in
to
the
TV
and the
wall
outlet.
•
Make sure
that
the
wall
outlet
is working and
the
power indicator on
the
TV
is
lit
and glowing a solid red.
•
Try pressing
the
Power
button
on
the
TV
to
make sure
that
the
problem
is
not
with
the
remote control.
If
the
TV
turns
on, refer
to
"Remote
control does
not
work"
below.
There
is
no
picture/video/sound or distorted picture/video/sound from
an
external
device
or"Weak
or
No
Signal"
is
displayed
on
the
TV
or cannot find channel.
•
Make sure
the
connection
to
the
device is
correct
and
that
all
cables are fu
lly
inserted.
•
Remove and reconnect
all
cables connected
to
the
TV
and
the
external
devices. Try new cables
if
possible.
• Confirm
that
the
correct i
nput
source
has
been selected (
([i)
>Source).
• Perform
a
TV
self diagnosis
to
determine
if
the
problem is caused by the
TV
or
the
device (
([i)
>
@Settings
>
Support
>Self
Diagnosis>
Start
Picture Test
or
Start
Sound Test).
•
If
the
test results are
normal
, reboot
the
co
nnected devices by unplugging each device's power cord and then plug-
ging
it
in again.
If
th
e
is
sue persists,
refer
to
the
connection guide in
the
user manual
of
the
connected device.
•
If
the
TV
is
not
connected
to
a cable
or
satellite
box, run
Auto
Program
to
search
for
channels (
([i)
>@Settings>
Broadcasting> Auto Program).
The
remote control
does
not work.
• Check
if
the
power indi
cator
on
the
TV
blinks when you press
the
remo
te
's
Power
button
.
If
it
does not, repla
ce
the
remote
control
's
batteries.
•
Make
su
re
that
the
batteries
are installed
with
their
poles(+/-)
in
the
correct direction.
•
Try pointing
the
remote
directly
at
the
TV
from
5
ft.
to
6ft.
(1.5
- 1.8 m) away.
•
If
your
TV
came
with
a
Smart
Control
(Bluetooth Remote), make s
ur
e to
pa
ir
the
remote to
the
TV.
(Please
refer
to
the
e-Manual.)
The
cable
or satellite
box
remote control
doesn
't
turn the
TV
on
or off or adjust the vol-
ume.
•
Program
the
cable
or
satellite
box remote co
ntrol
to operate
the
TV.
Refer
to
the
cable
or
sa
te
ll
ite
box user manual
for
the
SAM
SUNG
TV
co
de.
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