Samsung UN55NU800D - Advanced Troubleshooting and Support

The TV settj_(] _ g~~~~ !~t after 5 minutes.
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode (G > ®
Settings>
General> System Manager> Usage Mode> Home Mode).
Intermittent Wi-Fi
• Make sure the TV has a network connection(@>® Settings> General> Network> Network Status).
• Make sure the Wi-Fi password is entered correctly.
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).
• Reduce interference by not us i ng orturning off wireless devices. Also , verify that there are no obstacles between
the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones , stone wa lls/
fi
replaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
!PI ·
0
• Contact your Internet Service Provider (ISP) and ask them to reset yo ur network circuit to re-register the Mac
addresses of your new Modem/Router and the TV .
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select G >®Settings> General> Network> Network Status > IP Settings> DNS
Setting > Enter manually> DNS Server> enter 8.8.8.8 > OK.
• Reset by selecting G > ®Settings > Support > Self Diagnosis> Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•
Diagno seyourTV
• Adjust the
TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remot e Support se rvice foryourTV:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV, and then go to the Support section. (G >®Sett ing s> Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN sc reen appears ,
provide the
PIN number to the agent.
4. The agen t will then access your TV.
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