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Samsung UN65NU6900FXZA - User Manual

Samsung UN65NU6900FXZA
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E-MANUAL
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English

Table of Contents

Question and Answer IconNeed help?

Do you have a question about the Samsung UN65NU6900FXZA and is the answer not in the manual?

Samsung UN65NU6900FXZA Specifications

General IconGeneral
Screen shapeFlat
Response time- ms
Display diagonal65 \
Display brightness- cd/m²
Display technologyLED
Native aspect ratio16:9
Supported video modes2160p
Supported graphics resolutions3840 x 2160
Motion interpolation technologyMotion Rate 120
3DNo
Tuner typeAnalog & digital
Digital signal format systemATSC
Video appsAmazon Prime Video, Hulu+, Netflix, YouTube
Operating system installed-
Audio decodersDolby Digital, Dolby Digital Plus
RMS rated power20 W
Number of speakers2
Multiroom audio technologySamsung Multiroom Link
Wi-Fi standardsWi-Fi 5 (802.11ac)
Product colorBlack
Processor cores4
Picture processing technologySamsung Auto Motion Plus, Samsung Contrast Enhancer
DVI-D ports quantity0
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports1
Consumer Electronics Control (CEC)Anynet+
Number of OSD languages3
On Screen Display (OSD) languagesENG, ESP, FRE
AC input voltage110 - 120 V
AC input frequency50 - 60 Hz
Power consumption (max)180 W
Power consumption (standby)0.3 W
Power consumption (typical)75 W
Sustainability certificatesENERGY STAR
Cables includedAC
Remote control typeTM1240A
Weight and Dimensions IconWeight and Dimensions
Depth (without stand)59.7 mm
Width (without stand)1457.5 mm
Height (without stand)837.3 mm
Weight (without stand)- g

Summary

Quick Guides

Connecting the Samsung Smart Remote to the TV

Connect your Samsung Smart Remote to your TV to operate the TV.

Using Smart Hub

1 Notification

View a list of notifications for all events that occur on your TV.

2 Settings

Quickly set frequently used functions by clicking the icons.

3 Source

Select an external device connected to the TV.

4 Search

Search for channels, programs, movie titles, and apps from Smart Hub.

5 APPS

Enjoy a wide range of content by installing corresponding apps on your TV.

6 Ambient Mode

View beautiful screens, various visual information, and notifications.

7 Universal Guide

Search for and enjoy various content such as TV shows, dramas, and movies.

Art

Using the Ambient Mode

Learn about the functions available in Ambient Mode, which is a QLED TV-specific function.

Screen states related to Ambient Mode

Ambient Mode

Set up and enjoy visual information and design. Less power is consumed.

Getting dark state

TV screen changes automatically according to surroundings; becomes darker in low light.

Black screen state

TV turns soft-off if surroundings reach a specific level of darkness.

TV off state

Enter Ambient Mode or TV mode when the TV is turned off.

Changing the content and settings for Ambient Mode

Setting up the content for Ambient Mode

Select content from categories like Décor, Info, and Photo.

Setting up the Ambient Mode details

Brightness

Adjusts the screen brightness for Ambient Mode.

Color Tone

Adjusts the colors of the screen for Ambient Mode.

Auto Brightness

Changes the auto brightness setting for Ambient Mode.

Ambient Off Timer

Sets the time that the Ambient Mode screen turns off automatically.

Changing the background color of Ambient Mode

Change the background color or pattern using the browser screen.

Using Bixby

Running Bixby

Press and hold the button, say a command, and release to run Bixby.

Learning about My Bixby

Samsung Account

Create a new account or sign out of your account.

Settings

Change voice responses and style; select music service provider.

User information and the experience points (XP) guide

View user info and XP gained from using Bixby.

Bixby guide

Learn voice commands for using Bixby in various situations.

Read Before Using Bixby

Precautions for Bixby

Note language differences, internet connection, and unsupported symbols.

Requirements for using Bixby

Understand voice interaction rate and optimal volume for commands.

Updating the TV’s Software

Updating the TV’s software to the latest version

Do not turn off TV power until update is complete.

Updating through the Internet

Requires an active Internet connection.

Updating through a USB device

Download update file from Samsung website and store on USB.

Updating the TV automatically

TV updates automatically while watching if connected to Internet.

Getting Support

Getting support through Remote Management

Allow technicians to diagnose and correct TV problems remotely.

What is Remote Support?

One-on-one support from a Samsung Technician for diagnosis and adjustments.

How does Remote Support Work?

Steps to obtain remote support service for your TV.

Finding the contact information for service

Requesting service

Request service for TV issues and schedule an appointment.

Connections

Connection Guide

View detailed information about external devices that can be connected to the TV.

Connecting an Antenna

Connect an antenna cable to your TV for broadcasts.

Connecting to the Internet

Connecting to your Internet network

Connect to an available network.

Establishing a wired Internet connection

Connect a LAN cable for automatic Internet access.

Establishing a wireless Internet connection

Checking the Internet connection status

View the current network and Internet status.

Resetting Your Network

Turning on the TV with a mobile device

Turn on the TV using a mobile device on the same network.

Connecting an IP control device to the TV

Connect an IP control device to manage your IP device remotely.

Setting up an Internet connection over IPv6

Configure IPv6 connection settings.

Changing the name of the TV on a network

Change the name of the TV on the network.

Troubleshooting Internet Connectivity Issues

Troubleshooting Internet connectivity issues

Read content to troubleshoot Internet connection issues.

No network cable found

Check LAN cable connection and router power status.

Wireless network connection failed

Select the correct router in Open Network Settings if not found.

Unable to connect to a wireless router

Check router power and re-enter password if required.

IP auto setting failed

Unable to connect to the network

Check all IP settings and DHCP server status.

Connected to a local network, but not to the Internet

Ensure Internet LAN cable is connected and check DNS values.

Network setup is complete, but unable to connect to the Internet

Contact your Internet Service Provider if the problem persists.

Connecting Video Devices

Connecting with an HDMI cable

Connect your TV and external device using an HDMI cable.

Connecting with a component cable

Connecting with a composite cable

Use AV connection for video resolution up to 480i.

Audio Input and Output Connections

Connecting with an HDMI (ARC) cable

Connect audio devices using an HDMI (ARC) cable.

Connecting with a digital audio (optical) cable

Connect audio devices using a digital audio (optical) cable.

Connecting through a wireless network

Connect TV to Samsung audio device supporting Wi-Fi via wireless network.

Connecting Bluetooth Devices

Connecting a Computer

Use TV as a computer monitor or connect via network.

Connecting through the HDMI port - Screen sharing (HDMI)

Share your computer screen with the TV via HDMI.

Connecting Your Mobile Device

Connecting to the TV via the SmartThings app

Use the SmartThings app to connect and control your TV.

Bidirectionally mirroring your TV and mobile device using the SmartThings app

You can enjoy the screen and sound of the mobile device on your TV.

Use screen mirroring to enjoy mobile device content on your TV.

You can enjoy TV screen and sound on your mobile device.

View your TV's screen and sound on your mobile device.

You can only listen to the TV sound on your mobile device.

Listen to your TV's sound on your mobile device.

Managing Mobile Devices

Switching between external devices connected to the TV

Switch between TV programs and content of external devices.

Changing the input signal

Select the output of a connected external device on the Source screen.

Editing the name and icon of an external device

1 Universal Remote

Control external devices with Samsung Smart Remote.

2 Edit

Rename input ports and change device icons.

3 Information

View detailed information about an external device.

4 Add to Home

Add port of external device to Home Screen for quick switching.

Using additional functions

Connection Guide

Displays device connection instructions.

Universal Remote

Register external devices to your Samsung Smart Remote for control.

Connection Notes

Connection notes for HDMI

Recommendations for HDMI cable types and usage.

Connection notes for audio devices

For better audio quality, it is a good idea to use an AV receiver.

Using an AV receiver can improve audio quality.

If you connect an external audio device using an optical cable...

Manually change Sound Output setting for optical cable connections.

Connection notes for computers

As long as file sharing is activated, unauthorized access may occur.

Disable file sharing when not needed to prevent unauthorized access.

Connection notes for mobile devices

To use the Smart View function, the mobile device must support a mirroring function...

Check mobile device mirroring support for Smart View function.

The video or audio may stop intermittently, depending on network conditions.

Video/audio may stop intermittently due to network conditions.

Remote Control and Peripherals

About the Samsung Smart Remote (QLED TV)

Learn about the buttons on the Samsung Smart Remote for QLED TV.

Button Description

(Bixby)

Runs Bixby; press and hold, say command, release button.

(Color; Number button)

Accesses colored buttons or virtual numeric pad.

(Ambient Mode)

Press button to enter or exit Ambient Mode.

Directional pad (up;down;left;right)

Moves the focus on the screen.

Select

Selects or runs a focused item; shows program information.

(Return)

Returns to previous menu or terminates running function.

(Smart Hub)

Press to return to the Home Screen.

(Play;pause)

Controls media content playback.

VOL (Volume)

Adjusts volume or mutes sound; opens Accessibility Shortcuts.

CH (Channel)

Changes channel or opens the Guide screen.

About the Samsung Smart Remote (UHD TV)

Button Description

Details of buttons on the Samsung Smart Remote for UHD TV.

About the Samsung Smart Remote (THE FRAME)

Button Description

Details of buttons on the Samsung Smart Remote for THE FRAME TV.

Connecting to the Samsung Smart Remote

Pair the TV with the Samsung Smart Remote.

Pair the TV with the Samsung Smart Remote.

Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote

Source

Select an external device connected to the TV.

Universal Remote

Control external devices connected to the TV using the Samsung Smart Remote.

Using Anynet+ (HDMI-CEC)

Connecting an external device through Anynet+ and using their menus

Set Anynet+ to On, connect device, and access its menu via TV remote.

Read before connecting an Anynet+ (HDMI-CEC) device

Notes on Anynet+ (HDMI-CEC) device connection and compatibility.

Controlling the TV with a Keyboard or Mouse

Connecting a USB keyboard or mouse

Plug the keyboard or mouse cable into the USB port.

Connecting a Bluetooth keyboard or mouse

Connect a Bluetooth keyboard or mouse to the TV.

Using the keyboard and mouse

Button Description

Details of keyboard and mouse functions.

Setting up the input devices

Configure keyboard and mouse settings.

Entering Text using the On-Screen Virtual Keyboard

1 Recommended text

Displays suggestions for search terms as you type.

2 Options

Access options like Recommended text, Reset Memory, Predict Next Character, Language.

3 Predict Next Character

Displays predicted next characters as you type.

Entering Text using the remote controls microphone and the on-screen virtual keyboard

Smart Features

Smart Hub

Surf the web, download apps, view photos/videos, and listen to music.

Displaying the Home Screen

1 Notification

View notifications for TV events; delete or configure notification settings.

2 Settings

Quickly set frequently used functions like Picture Mode and Sound Mode.

Settings

Picture Mode

Select picture mode for best viewing experience.

Sound Mode

Select sound mode for optimized listening experience.

Sound Output

Select speakers for audio output; connect Bluetooth speakers.

Game Mode

Optimize TV settings for playing video games.

Caption

Watch TV broadcasts with captions.

Sleep Timer

Set TV to automatically turn off at a specific time.

Network

View current network and Internet status.

Source

Search

Search for channels, programs, titles of movies, and apps.

APPS

Enjoy content by installing corresponding apps on your TV.

Ambient Mode

View beautiful screens, visual information, and notifications.

Universal Guide

Search and enjoy various content like TV shows and movies.

Art

Moving an item on the Home Screen

Move apps to a desired position on the Home Screen.

Removing an item on the Home Screen

Delete apps from the Home Screen.

Launching Smart Hub automatically

Set Home Screen to display automatically when TV is turned on.

Launching the last used app automatically

Testing Smart Hub connections

Test Smart Hub Internet connection and run reset functions.

Resetting Smart Hub

Reset Smart Hub settings to factory defaults.

Using a Samsung account

Create and manage your Samsung account.

Creating a new account

Creating a Samsung account using a PayPal account

Create a Samsung account using a PayPal account.

Signing in to a Samsung account

Sign in to your Samsung account.

Changing and adding information to a Samsung account

Edit profile information after logging into your Samsung account.

Managing payment information saved on the TV

Manage payment information saved on the TV.

Configure the sync Internet settings

Deleting a Samsung account from the TV

Remove account information while logged into your Samsung account.

Signing out of your Samsung account

Sign out of your Samsung account from the TV.

Viewing the user agreement and privacy policy

View the user agreement and privacy policy after logging in.

Using the Ambient Mode

Ambient Mode

Learn about Ambient Mode functions, a QLED TV-specific feature.

Screen states related to Ambient Mode

Ambient Mode

Set up and enjoy visual information and design with low power consumption.

Getting dark state

Screen brightness adjusts automatically to surroundings.

Black screen state

TV turns soft-off in darkness; press button to turn screen back on.

TV off state

Enter Ambient Mode or TV mode when the TV is turned off.

Changing the content and settings for Ambient Mode

Setting up the content for Ambient Mode

Choose content from categories like Décor, Info, and Photo.

Setting up the Ambient Mode details

Brightness

Adjusts the screen brightness for Ambient Mode.

Color Tone

Adjusts the colors of the screen for Ambient Mode.

Auto Brightness

Changes the auto brightness setting for Ambient Mode.

Ambient Off Timer

Sets the time that the Ambient Mode screen turns off automatically.

Changing the background color of Ambient Mode

Change the background color or pattern using the browser screen.

Using the APPS Service

1 Sign In

Create or sign in to your Samsung Account.

2 App Search

Search for available apps.

3 Settings

Manage installed apps.

Installing and running an app

Installing an app

Move to app, select Install, then select Open to run.

Launching an app

Run desired apps from Downloaded App.

Managing purchased or installed apps

1 Removing an app

Select app, select Delete to remove it.

2 Adding apps to the Home Screen

Select app, Add to Home, move to desired location, press Select.

Locking and unlocking apps

Moving apps

Select app, Move, position, and press Select to move.

Reinstalling an app

Select app, choose Reinstall to start reinstallation.

Checking the app information details

Select app, choose View Details to see app information.

Automatically updating apps

Set Auto Update to OFF to disable automatic updates.

Rating apps

Rate an app on the detailed information screen.

Using the Gallery App

1 Open category

View by category using directional buttons.

2 View: Daily; View: Monthly

Sort content by day or month.

3 Sign In

Create or sign in to your Samsung Account.

4 Gallery Settings

Restrict access to Gallery for privacy or view user agreement.

Using the Universal Guide App

Universal Guide

An app to search and enjoy content, recommending tailored content.

Using the SmartThings App

1 Location selection list

Identify connected devices or devices specific to a location.

2 Sign In

Create or sign in to your Samsung Account.

Settings

Scenes

Control multiple devices with one command after setting scenes.

Device list

View connected smart devices and their statuses.

Using the e-Manual

Control and read the manual embedded in your TV.

Using the buttons in the e-Manual

Using the Internet

Surf the Internet on your TV.

Playing pictures;video;music

Samsung USB

Play media content from storage devices like USB.

1 Filter By

Filter media content by type.

Sort By

3 Options

Deletes or plays selected media content; reloads content list.

Playing media content

Play multimedia content on a PC or mobile device.

Playing multimedia content on a USB device

Listening to your mobile device sound through the TV speaker using Sound Mirroring

Connect to TV from mobile device via Bluetooth for sound mirroring.

Using Bixby

Running Bixby

Press and hold button, say command, release to run Bixby.

Learning about My Bixby

1 Samsung Account

Create or sign in to your Samsung Account.

2 Settings

Change voice responses and style; select music service provider.

3 User information and the experience points (XP) guide

View user info and XP gained from using Bixby.

4 Bixby guide

Learn voice commands for using Bixby in various situations.

Read Before Using Bixby

Precautions for Bixby

Note language differences, internet connection, and unsupported symbols.

Requirements for using Bixby

Understand voice interaction rate and optimal volume for commands.

TV Viewing

Viewing Broadcast Information at a Glance

See an overview of each channel's program lineup.

Using the guide

See daily program schedules, program info, and set schedule viewing/recording.

Schedule Viewing

Record

Record a current program.

Schedule Viewing

Schedule viewing of a broadcast scheduled program.

Schedule Recording

Schedule recording of a broadcast scheduled program.

Edit Recording Time

Change start and end times of scheduled program recordings.

Stop

Stop the recording function that is currently running.

Cancel Scheduled Viewing; Cancel Scheduled Recording

Cancel scheduled viewings or recordings.

View Details

See detailed information about the selected program.

Recording Programs

Instant Recording

Select a live program and press/hold Select to record immediately.

Schedule Recording

Select a scheduled program to set up a scheduled recording.

Scheduling a video recording after entering the date and time

Managing the schedule recording list

Change scheduled recording info or cancel scheduled recordings.

Setting the Schedule Recording Time

Set start and end times for a schedule recording.

Canceling a scheduled recording

Cancel a scheduled recording.

Checking scheduled recordings

View details of scheduled recordings.

Viewing recorded programs

Select a file containing a recording from the list to play it back.

Setting up a schedule recording start

Setting Up a Schedule Viewing

Configure TV to show specific channel/program at specific time and date.

Setting up a schedule viewing for a channel

Use Guide screen or Program Info window to schedule viewing.

Editing a scheduled viewing

Setting the schedule Viewing Time

Set the start time of a scheduled viewing.

Canceling a scheduled viewing

Cancel a scheduled viewing.

Checking scheduled viewings

View details of scheduled viewings.

Using Timeshift

Buttons and functions available while recording a program or Timeshift

Review available buttons and functions for recording/Timeshift.

Record

Go to Live TV

Return to current scenes of program playing past scenes.

Stop Recording; Stop Timeshift

End the recording or Timeshift function.

Info

Display program info window of recording/time-shifting.

Pause; Play

Pause or play multimedia content; use Slow Rewind/Forward.

Jump Backward; Jump Forward

Move backward or forward by 10 seconds in the video.

Rewind; Fast Forward

Fast forward or rewind multimedia content.

Using the Channel List

All Channels

Display channels found during Auto Program search.

Favorites

Display Favorites 1 to Favorites 5; move between lists and select.

Air or Cable

Select Air or Cable as DTV mode for antenna or cable connection.

TV PLUS

Watch popular programs or highlights through virtual channels.

Editing channels

Re-registering and deleting a channel

Remove registered channels or add back removed channels.

Changing a channel name

Rename a selected channel.

Using Program Rating Lock

Watching blocked; restricted programs

Enter PIN to unblock a program when requested.

Creating a Personal Favorites List

Designate frequently watched channels as favorite channels.

Registering channels as favorites

To add channels to a favorites list - Detail

Open Channel List, move to Favorites, select list, move to Edit Favorites, add channel.

Viewing and selecting channels on Favorites lists only

Editing a Favorites List

Edit a favorites channel list.

Deleting channels from a favorites list - Detail

Viewing and selecting channels on favorites lists only

Open Channel List, move to Category List, select Favorites, choose list.

TV-Viewing Support Functions

Changing the broadcast signal

Select Air or Cable for DTV mode.

Scanning for available channels

Scan for available channels using Auto Program.

Configuring advanced broadcasting audio settings

Selecting a Language

Set the language for hearing TV broadcasts.

Listening to Multi-Track Sound

Listen to TV sound with multiple audio tracks.

Checking digital channel signal info and strength

Adjust antenna for signal strength and HD reception.

Picture and Sound

Adjusting the Picture Quality

Change Picture Mode and adjust Expert Settings.

Choosing a picture mode

Select Dynamic, Standard, Natural, or Movie picture modes.

Configuring advanced picture settings

Configure screen settings like Backlight, Brightness, Contrast, Sharpness, Color.

Tint (G;R)

Apply Picture Settings

Apply current picture settings.

Digital Clean View

Improve picture quality by reducing noise.

Auto Motion Plus Settings

Adjust motion settings for clearer moving images.

Local Dimming

Adjust local dimming for better contrast.

Contrast Enhancer

Enhance contrast for improved picture depth.

HDR+ Mode

Provide optimal HDR effect based on the video source.

Film Mode

Optimize picture settings for watching movies.

Color Tone

Adjust the color tone of the screen.

White Balance

Adjust the white balance for accurate colors.

Gamma

Adjust gamma settings for optimal brightness.

RGB Only Mode

Display colors using only RGB signals.

Color Space Settings

Adjust color space settings for accurate color reproduction.

Reset Picture

Reset all picture settings to default.

Setting the Viewing Environment for External Devices

Playing games on an optimized screen

Enable game mode for gaming consoles.

Configuring game mode details

Configure Game Motion Plus settings.

Setting the FreeSync function

Viewing UHD videos

Use HDMI UHD Color to optimize TV for UHD 50P/60P signals.

Using HDMI black level

Adjust HDMI black level for low black levels or contrast.

Changing the Picture Size and Position

Changing the picture size

Select 16:9 Standard, Custom, or 4:3 picture size.

Fitting the picture to the screen

Fit the picture to the screen.

Adjusting the picture size and;or position

Adjust picture size and position for Custom settings.

Configuring a Sound Mode and Expert Settings

Choosing a sound mode

Select Standard, Optimized, or Amplify sound modes.

Configuring advanced sound settings

Personalize sound quality with Balance, Equalizer, HDMI Input Audio Format.

Using the Sound Support Functions

Selecting speakers

Select which speakers the TV uses for audio output.

Listening to the TV through Bluetooth devices

Connect Bluetooth audio devices to the TV; must be paired.

Listening to the TV through a Samsung audio device that supports the Wi-Fi function

System and Support

Using the Time Functions and the Timers

Set current time and use timer functions.

Setting the current time

Set clock manually or automatically.

Setting the clock automatically

Works when TV is connected to Internet or receiving digital broadcasts.

Adjusting the clock for DST and time zone

Changing the current time

Adjust time through network connection.

Setting the clock manually

Directly enter current time using directional buttons.

Using the timers

Use sleep timer and off timer functions.

Using the Auto Protection Time and Energy Saving Functions

Setting the Auto Protection Time

Activate screensaver for static images displayed for two hours or more.

Reducing the energy consumption of the TV

Adjust brightness, reduce power consumption, and prevent overheating.

Updating the TV’s Software

Updating the TV’s software to the latest version

Do not turn off TV power until update is complete.

Updating through the Internet

Requires an active Internet connection.

Updating through a USB device

Download update file from Samsung website and store on USB.

Updating the TV automatically

TV updates automatically while watching if connected to Internet.

Protecting the TV from Hacking and Malicious Code

Scanning the TV and connected storage for malicious code

Scan TV and storage for malicious code; quarantine found code.

Using Other Functions

Running the accessibility functions

Access accessibility functions easily via Accessibility Shortcuts.

Running Accessibility Shortcuts

Access functions like Voice Guide, Video Description, High Contrast.

Enabling voice guides for the visually impaired

Activate voice guides that describe menu options aloud.

Changing the volume, speed, and pitch of the Voice Guide

Configure volume, speed, and pitch of the voice guide.

Enabling audio for the video description function

Activate audio guide for video scenes for the visually impaired.

White text on black background (high contrast)

Setting the screen to black and white

Change screen color to black and white to sharpen blurred edges.

Inverting the screen color

Invert colors of text and background for easier reading.

Enlarging the font (for the visually impaired)

Enlarge font size on the screen.

Learning about the remote control (for the visually impaired)

Learn remote control button positions and functions with Voice Guide.

Learning about the TV menu

Showing captions

Turn on captions in programs that provide them.

Selecting the caption language

Choose caption language for analog or digital channels.

Setting the digital caption related options

Change font color, background color, and size settings for captions.

Listening to the TV through Bluetooth devices (for the hearing impaired)

Configuring advanced system settings

Configure advanced system settings.

Changing the menu language

Change the menu language displayed on the TV.

Setting up a password

Set or reset the TV's security PIN.

Enabling;Disabling the front indicators

Enable or disable the TV's indicator lights.

Selecting Usage or Retail Mode

Restoring the TV to the factory settings

Restore all TV settings to factory defaults.

Troubleshooting

Getting Support

Get help directly from Samsung for TV problems.

Getting support through Remote Management

Allow technicians to diagnose and correct TV problems remotely.

What is Remote Support?

One-on-one support from a Samsung Technician for diagnosis and adjustments.

How does Remote Support Work?

Steps to obtain remote support service for your TV.

Finding the contact information for service

Requesting service

Request service for TV issues and schedule an appointment.

Diagnosing TV operational issues

Diagnose TV and Smart Hub issues and run reset functions.

There Is a Problem with the Picture

Testing the picture

Use Start Picture Test to determine if the problem is TV-caused.

Flickering and Dimming

Disable energy efficiency features like Ambient Light Detection.

Component Connections;Screen Color

Run Start Picture Test if TV screen color is incorrect.

Screen Brightness

Adjust Backlight, Brightness, Contrast, Sharpness, Color, Tint.

Blurring, or Juddering

Use Auto Motion Plus Settings to resolve blurring or juddering.

Unwanted Powering Off

Problems Powering On

Check power cord, remote control, and cable connections for power-on issues.

Unable to find a Channel

Run Auto Program if TV is not connected to cable box or satellite box.

The TV image does not look as good as it did in the store.

Use HDMI/Component cables, look for HD channels, adjust resolution.

The picture is distorted.

Compression or weak signal can cause picture distortions.

The color is wrong or missing.

Check Component cable connections to the correct jacks.

The color is poor or the picture is not bright enough.

Try resetting the picture.

Reset picture settings to default.

There is a dotted line on the edge of the screen.

Change Picture Size Settings to 16:9 Standard.

The picture is black and white.

Check Component/AV port connections; check if Grayscale is On.

I Cant Hear the Sound Clearly

Testing the sound

Run Start Sound Test if TV plays melody without distortion.

There is no sound or the sound is too low at maximum volume.

Check TV and connected device volume controls.

The picture is good but there is no sound.

Set Sound Output to TV Speaker; check device audio output.

No sound is heard.

Check Digital Output Audio Format and Dolby Digital+ setting.

The speakers are making an odd sound.

Run Start Sound Test; check audio cable connection and signal information.

There Is a Problem with the Broadcast

“Weak or No Signal” displayed in TV mode; cannot find channel.

Check antenna cable, input source, run Auto Program.

The TV is not receiving all channels.

Confirm coaxial cable connection; run Start Setup or Auto Program.

There are no captions with digital channels.

Change Caption Mode in Caption Settings.

The picture is distorted.

Compression or weak signal can cause picture distortions.

The picture quality is low.

Select high definition (HD) channels or programs.

My Computer; Game Console Wont Connect

The Mode Not Supported message appears.

Set PC/console resolution to match TV support.

The video is OK but there is no audio.

Check PC audio output, use HDMI-to-DVI cable with separate audio cable.

The TV Wont Connect to the Internet

The TV cannot connect to your network or apps

Ensure network connection; contact Internet service provider.

The wireless network connection failed.

Confirm wireless modem/router is on and connected.

The wireless network signal is too weak.

Position router centrally; use wireless repeater if needed.

The Schedule Recording;Timeshift Function Isnt Working

Schedule Recording cannot be used.

Check USB device connection, free space, and signal strength.

Anynet+ (HDMI-CEC) Isnt Working

Anynet+ does not work.

Confirm device is Anynet+, check connections, set to On.

I want to start Anynet+.

Move focus to device at Source, then to Anynet+.

I want to exit Anynet+.

Set Anynet+ (HDMI-CEC) to Off.

The Anynet+ device wont play.

Cannot use play function when Start Setup is in progress.

The connected device is not displayed.

Check device support, HDMI cable, scan for devices again.

The TV audio is not being played through the AV receiver.

Ensure AV receiver is HDMI (ARC) compatible or use optical cable.

I Have Trouble Launching;Using Apps

My application is not working.

Check service provider help section or website.

My File Wont Play

Some files cant be played.

Problem may occur with high-bitrate files.

I Want to Reset the TV

Reset Settings

Resets Picture, Sound, Broadcasting, and other settings.

Reset Smart Hub

Resets Smart Hub settings and related information.

Reset Picture

Resets current picture settings to default.

Reset Sound

Resets current sound settings to default.

Other Issues

The TV is hot.

Heat generation is normal; not a defect.

The picture wont display in full screen.

Adjust picture size options or set TV to full screen.

The Mode Not Supported message appears.

Adjust external device output resolution to match TV support.

The Captions item in the TV is grayed out.

Caption function unavailable with HDMI/Component cable; adjust on external device.

The TV smells of plastic.

Smell is normal and will dissipate over time.

Signal Information under Self Diagnosis isnt activated.

Verify current channel is digital; Signal Information is for digital channels only.

The TV is tilted to the side.

Remove and reassemble the base stand.

The stand is wobbly or crooked.

Ensure indicator arrows on stand and holder are aligned.

The remote control and;or voice control does not work.

Make sure protective stickers covering sensors are removed.

The Broadcasting function has been deactivated.

PIP is not available.

PIP available with HDMI/Component cable; unavailable when Smart Hub is active.

The settings are lost after 5 minutes or every time the TV is turned off.

Change Usage Mode to Home Mode if Retail Mode resets settings.

A POP (TV’s internal banner ad) appears on the screen.

Change Usage Mode to Home Mode to disable internal banner ads.

The TV is making a popping noise.

Popping noise from outer casing expansion/contraction is normal.

The TV is making a humming noise.

Humming noise from high-speed circuits is normal.

The software update over the Internet has failed.

Check network connection; connect if not connected.

Precautions and Notes

Before Using the Recording and Timeshift Functions

Read instructions before using Recording and Timeshift.

Before using the recording and schedule recording functions

Note recording/schedule recording not supported in U.S.A./Canada; set Clock first.

When using the Record or Schedule Recording function

If the Sleep Timer or Auto Power Off has been set...

TV overrides settings, continues recording, then turns off.

Before using the timeshift function

Note Timeshift support and USB drive recommendations.

Read Before Using APPS

Read this information before using APPS.

Read limitations on app features, content availability, and provider responsibility.

Read Before Using the Internet Function

Read this information before using the Internet function.

Understand limitations: no Java, no file download, website access issues.

Read before setting up a wireless Internet connection

Precautions for wireless Internet

Note IEEE 802.11 support, router connection, channel selection, security.

Wireless security protocols

TV supports WEP, TKIP, AES; cannot connect to non-certified routers.

Read Before Playing Photo, Video, or Music Files

Limitations to the use of photo, video, and music files

TV supports MSC USB devices only; hubs not supported; connect directly.

Supported external subtitles

Supported internal subtitles

List of supported internal subtitle names and containers.

Supported image formats and resolutions

Supported music formats and codecs

List of supported music file extensions, formats, codecs, and notes.

Video codecs supported by Q900 R model series

Video codecs supported by NU7100 model series or higher

Details of file formats, codecs, resolution, frame rate, bitrate, audio codecs.

Video codecs supported by NU7090 model series or lower

Details of file formats, codecs, resolution, frame rate, bitrate, audio codecs.

Other restrictions

Video decoders

List of supported H.264 and HEVC video decoder levels.

Audio decoders

List of supported WMA, QCELP, AMR, Vorbis, Dolby Digital Plus audio decoders.

Read After Installing the TV

Picture sizes and input signals

Table showing picture sizes applied to current source.

Installing an anti-theft lock

Use a physical device to protect the TV against theft.

Supported Resolutions for UHD Input Signals

If HDMI UHD Color is set to Off

Shows supported signals when HDMI UHD Color is Off.

If HDMI UHD Color is set to On

Shows supported signals when HDMI UHD Color is On.

Resolutions for 8 K Input Signals supported by Q900 R model series

Check supported resolutions for 8K input signals.

Supported Resolutions for FreeSync

Read Before Connecting a Computer (Supported Resolutions)

Check resolutions supported for PC input signals.

IBM

List of supported IBM PC resolutions.

MAC

List of supported MAC PC resolutions.

VESA DMT

VESA CVT

List of supported VESA CVT resolutions.

CTA-861

Supported Resolutions for Video Signals

Check resolutions supported for video signals.

CTA-861

List of supported CTA-861 video signal resolutions.

VESA CVT

Read Before Using Bluetooth Devices

Restrictions on using Bluetooth

Notes on simultaneous use of Bluetooth and Wi-Fi Speaker Surround Setup.

Blocking programs based on their TV Rating

Categories on the left:

Lock programs by rating category: TV-Y, TV-Y7, TV-G, TV-PG, TV-14, TV-MA.

Categories on the top:

Lock all ratings (ALL) or specific categories like FV, V, S, L, D.

Blocking movies base on their Movie Rating (MPAA)

Blocking programs based on their Canadian English Rating

Block content by Canadian English rating: C, C8+, G, PG, 14+, 18+.

Blocking programs based on their Canadian French Rating

Blocking Programs based on their Downloadable U.S. Rating

Block content by Downloadable U.S. Rating.

Buttons and functions available while playing multimedia content

Pause; Play

Pause or play multimedia content; use Slow Rewind/Forward.

Jump Backward; Jump Forward

Move backward or forward by 10 seconds in the video.

Move to a specific playback section

Select one of five thumbnails to move to a specific playback section.

Previous; Next

Display previous or next multimedia content file.

Rewind; Fast Forward

Fast forward or rewind multimedia content.

360 Auto Rotation

General

General mode for 360 Auto Rotation.

Dynamic

Dynamic mode for 360 Auto Rotation.

Natural

Natural mode for 360 Auto Rotation.

360 Mode

Provides a 360-degree view for videos and photos.

Repeat

Play current or all multimedia content repeatedly.

Shuffle

Play music files in random order.

Picture Off

Play multimedia content with the screen off.

Screen Fit

Rotate left; Rotate right

Rotate a photo left or right.

Zoom

Zoom in a photo.

Background Music

Pause or resume background music during slideshow.

Options

Available options may differ with model and content.

Slideshow Speed

Sets the slideshow speed.

Slideshow Effect

Applies transition effects to the slideshow.

Background Music

Plays background music while TV displays photos.

Subtitles

Controls video subtitles: turn on/off, adjust sync, change font size, encoding.

Rotate

Rotates the video.

Audio Language

Changes the audio language if the video supports multi-track sound.

Information

Displays detailed information about current multimedia content.

License

Check the license information and trademarks applied in your TV.

Check license information and trademarks applied in your TV.

Accessibility Guidance

Learn the Menu Screen

Learn TV screen menus; TV tells structure and features of selected menus.

Using the Remote control

Guide for the Samsung Smart Remote.

Orientation of the Samsung Smart Remote

Hold remote with buttons facing you; thinner top, thicker bottom.

Description of the Samsung Smart Remote

Details button locations and functions for QLED, UHD, THE FRAME models.

Underneath the button

The color buttons

Press buttons to access Record, Timeshift, Stop, Info, color options.

The play;pause button

Stop/start playback; access Rewind, Play, Pause, Fast Forward, Stop Timeshift, Record.

Using the accessibility menu

Accessibility Shortcuts menu

Turn Voice Guide, Caption, High Contrast, Enlarge, Learn TV Remote on/off.

Voice Guide

Speaks selected items, volume, channel, program info.

Caption

Turn on captions in programs that provide them.

High Contrast

Display menus with white text on black background for maximum contrast.

Enlarge

Enlarge important screen elements like program names.

Learn TV Remote

Learn remote control button names and functions.

Learn Menu Screen

Learn TV screen menus, structure, and features.

Opening the Accessibility Shortcuts menu

Using the Accessibility Shortcuts menu

Navigate menu items with Directional/Select buttons.

Step by Step instructions to run the options

Instructions to run accessibility options.

Turning on Video Description

Learning TV Remote

Press/hold VOL, navigate to Learn TV Remote, press Select to access page.

Accessing the main accessibility menu to change Voice Guide settings

Navigate TV settings menu to Accessibility > Voice Guide Settings.

Setting accessibility settings using Bixby

Turn Voice Guide on:

Press button, say 'Voice Guide on'.

Turn Video Description on:

Press button, say 'Video Description on'.

Turn High Contrast on:

Press button, say 'High Contrast on'.

Using the TV with Voice Guide on

Watching TV

Turn TV on using power button.

Changing channel

Change channels via Channel List, CH button, or number buttons.

Using on-screen number entry via the Samsung Smart Remote

Changing volume

Use VOL button to change volume; level is announced.

Using program information

View program info, subtitles, audio descriptions, synopsis.

Using the guide

Live TV Guide

See daily schedules, program info; select programs for viewing/recording.

If you need to set the clock again, follow the instructions below.

Steps to set the TV's clock manually or automatically.

When you open the Guide, a table grid of channels and programs is displayed.

To view a program on now

Move to current program and press Select to go to live TV.

Other options in the guide

Record

Record current or another channel's program.

Schedule Viewing

Schedule viewing for a broadcast scheduled program.

Schedule Recording

Schedule recording for a broadcast scheduled program.

Edit Recording Time

Change start and end times of scheduled program recordings.

Stop

Stop the recording function that is currently running.

Cancel Scheduled Viewing; Cancel Scheduled Recording

Cancel scheduled viewings and recordings.

View Details

See detailed program information with synopsis.

Displaying your favorite channels

Setting Up a Schedule Viewing

Configure TV to show specific channel/program at specific time and date.

Cancelling a scheduled viewing

1. Cancelling a scheduled viewing from the Guide

Move to program, select Cancel Scheduled Viewing, press Yes.

2. Cancelling a scheduled viewing from Smart Hub

Navigate Smart Hub to Schedule Manager/Recordings, select Delete.

Using the Channel List

All Channels

Display channels automatically searched.

Favorites

Display Favorites 1 to Favorites 5; move between lists and select.

Air or Cable

Select Air or Cable as DTV mode for antenna or cable connection.

TV PLUS

Watch popular programs or highlights through virtual channels.

Creating a Personal Favorites List

Registering channels as favorites

Move to Category List, select Favorites, choose list, add channel, select icon.

To add channels to a favorites list - Detail

Open Channel List, move to Favorites, select list, move to Edit Favorites, add channel.

Deleting channels from a favorites list - Detail

Viewing and selecting channels on favorites lists only

Open Channel List, move to Category List, select Favorites, choose list.

Recording

Using the instant and schedule recording options from the guide screen:

Record program on now or schedule recording for later program.

To stop recording,

Move to Guide, press Select, move to Stop, press Select.

To record a program that is on later,

Move to program in Guide, press Select, move to Schedule Recording, press Select.

Using the Instant and Schedule Recording options from the program info window

Recording the program you are watching

Display menu for Record, Timeshift, Stop, or Info.

Scheduling viewing from the program info window

Press Select, choose program, press Select to schedule recording.

Changing the recording time

Specify how long to record a live program.

Viewing recorded programs

Deleting a recorded program

Go to Recordings list, move to program, select Delete option.

Using Smart Hub

Smart Hub

Surf web, download apps, access games, movies, and more.

Guide

Select to go to Program Guide for program schedules.

Channel List

Open channel list to view programs on other channels.

Schedule Manager or Recordings

Go to Schedule Manager or Recording & Schedule Manager screen.

Using the Home Screen in Smart Hub

Notification

View notifications for TV events; delete or configure notification settings.

Settings

Quickly set frequently used functions like Picture Mode and Sound Mode.

Caption

Sleep Timer

Set TV to automatically turn off at a specific time.

Network

View current network and Internet status.

Source

Select an external device connected to the TV.

Search

Search for channels, programs, titles of movies, or apps.

APPS

Enjoy content by installing corresponding apps on your TV.

Ambient Mode

Universal Guide

Search and enjoy various content like TV shows and movies.

Art

Edit image content or display artworks/photos when TV is off.

Launching the e-Manual

Open the user manual embedded in your TV.

View embedded e-Manual or download from Samsung's website.

Using Bixby

Running Bixby

Press and hold button, say command, release to run Bixby.

Related product manuals