Sangoma S305 - User Manual

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Summary

Follow Me Feature Overview

Follow Me Button

Instruction to press the dedicated Follow Me button on the phone.

Follow Me Settings Explained

Explanation of core Follow Me settings including Enabled, Group List, Initial Ring Time, Ring Time, and Confirm Calls.

Adding Phone Numbers to Follow Me List

Editing Group List

Guidance on accessing and modifying the list of numbers for the Follow Me feature.

Adding a New Number

Steps to add a new phone number to the Follow Me group list.

Entering a Phone Number

Instructions for inputting a phone number using the phone's interface.

Confirming Added Number

How to verify that a newly added number appears in the group list.

Configuring Ring Times

Setting Initial Ring Time

How to configure the duration the extension rings before calling the Follow Me numbers.

Setting Ring Time for Group List

How to set the duration for ringing each number within the Follow Me group list.

Managing Confirm Calls

Enabling Confirm Calls

Steps to activate the feature that requires pressing '1' to accept calls.

Purpose of Confirm Calls

Explanation of how Confirm Calls prevents voicemails from answering forwarded calls.

This document outlines the configuration and management of the "Follow Me" feature on Sangoma s305, s400/s405, s500, and s705 devices. The "Follow Me" function is designed to ensure that incoming calls reach the user regardless of their physical location, by simultaneously or sequentially ringing multiple phone numbers. This feature is particularly useful for individuals who frequently move between different locations or rely on various communication devices.

Function Description

The "Follow Me" feature allows users to define a list of phone numbers that will be called when an inbound call is directed to their primary extension. This ensures that calls are not missed, even if the user is away from their desk phone. The system offers flexibility in how these numbers are called, including an initial ring time for the primary extension before the "Follow Me" list is activated, and a configurable ring time for the numbers within the list. A key component of this feature is the "Confirm Calls" option, which helps prevent external voicemails or answering machines from picking up calls intended for the user.

Usage Features

The "Follow Me" feature is accessed and managed through the device's interface, typically by pressing a dedicated "Follow Me" button. The management interface presents several configurable settings:

Enabled/Disabled: Users can easily toggle the "Follow Me" feature on or off. When set to "No," inbound calls will only ring the primary extension and will not be forwarded to the "Follow Me" list. This provides a quick way to activate or deactivate the call forwarding mechanism as needed.
Group List Management: This is the core of the "Follow Me" feature, allowing users to build and manage a list of phone numbers.
- Adding Numbers: Users can add any desired phone numbers to the "Group List." This involves selecting the "Group List" option, pressing the "Change" button, and then using the "Add New" button to enter a new number. The system provides a text box for number entry, and users should enter the number exactly as they would dial it from their phone. After entering the number, pressing "Done" saves it to the list.
- Viewing Numbers: The interface allows users to scroll through the "Group List" to review all the numbers currently configured for the "Follow Me" function.
- Editing Numbers: While not explicitly detailed for editing existing numbers, the "Change" button associated with the "Group List" suggests the capability to modify entries.
Initial Ring Time: This setting determines how long the primary extension will ring before the system begins calling the numbers in the "Follow Me" list.
- Configuration: Users can highlight the "Initial Ring Time" option, press "Change," and then enter a value between 0 and 60 seconds.
- Behavior: Setting this to 0 seconds means that the system will immediately start calling the numbers in the "Group List" without ringing the desk phone first. A value greater than 0 ensures that the primary extension rings for the specified duration, giving the user an opportunity to answer it directly before the "Follow Me" sequence begins. This provides flexibility for users who might be at their desk but prefer the "Follow Me" feature as a backup.
Ring Time: This setting controls how long the system will attempt to call each number in the "Follow Me" list.
- Configuration: Similar to the "Initial Ring Time," users highlight "Ring Time," press "Change," and enter a value between 1 and 60 seconds.
- Behavior: This duration applies to all numbers within the "Group List." The system will ring each number for the specified time, either simultaneously or sequentially, depending on the system's internal logic (which is not explicitly detailed but implied by the "Group List" concept). This ensures that each number in the list has a sufficient opportunity to be answered.
Confirm Calls: This is a crucial feature for managing external numbers in the "Follow Me" list, particularly cell phones.
- Purpose: When enabled, "Confirm Calls" prompts the answering party on an external number to press '1' to accept the call. This mechanism prevents voicemails or answering machines from picking up the call, ensuring that the call is only connected to a live person.
- Activation: Users can highlight the "Confirm Calls" option and press the "Change" button to toggle it between "Yes" and "No."
- Benefit: This feature is highly beneficial for users who include mobile phones or other external lines in their "Follow Me" list, as it significantly reduces the chances of calls being diverted to an unintended voicemail system.

Maintenance Features

The document primarily focuses on the configuration and usage of the "Follow Me" feature rather than explicit maintenance features. However, the ability to easily enable/disable the feature, add/remove numbers from the group list, and adjust ring times can be considered part of ongoing user-level maintenance.

Flexibility in Configuration: The ease with which users can modify their "Group List," "Initial Ring Time," and "Ring Time" allows for dynamic adaptation to changing communication needs. For example, if a user changes their mobile number or wants to temporarily include an additional contact, these changes can be made quickly through the interface.
Preventing Unwanted Voicemails: The "Confirm Calls" option serves as a preventative measure, reducing the need for users to manually check multiple voicemails or deal with missed calls that were picked up by an answering machine. This contributes to a more streamlined call management experience.
User Control: The entire "Follow Me" system is designed to be user-configurable, empowering individuals to manage their call routing preferences without requiring administrator intervention for routine adjustments. This self-service capability simplifies the ongoing "maintenance" of personal call forwarding settings.

In summary, the "Follow Me" feature on Sangoma s305, s400/s405, s500, and s705 devices provides a robust and flexible solution for managing inbound calls, ensuring that users remain connected regardless of their location or the device they are using. Its intuitive interface and configurable options make it a powerful tool for enhancing communication efficiency.

Sangoma S305 Specifications

General

Display Type	LCD
Ethernet Ports	2
PoE (Power over Ethernet)	Yes
Line Keys	4
Lines	4
Headset Jack/Port	Yes
Bluetooth	No
Speakerphone	Yes
SIP Accounts	4
Wall Mountable	Yes
Type	IP Phone
Audio Codecs	G.711, G.722, G.726, G.729, iLBC
Weight	0.8 kg
Display	2.4 inch