sapphire spas. myHotTub

Questions and Answers

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Nicole HartAug 17, 2025
How to fix cloudy water in my Sapphire Spas Hot Tub?
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  Mary SmithAug 17, 2025
  Cloudy water in your Sapphire Spas Hot Tub can be due to several factors. It may be caused by dirty filters, so cleaning them is a good first step. Excessive oils or organic matter might be present, requiring you to shock the spa with sanitizer. Improper sanitization itself can be a cause, so ensure you add sanitizer. Suspended particles or organic matter may necessitate adjusting the pH and/or alkalinity range. Overused or old water can also contribute, so try running the jet pumps. If none of these resolve the issue, consider draining and refilling the spa.
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Lindsey HuntAug 22, 2025
How can I eliminate water odour in my Sapphire Spas Hot Tub?
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  Aaron OwensAug 23, 2025
  To eliminate water odour in your Sapphire Spas Hot Tub, first consider that excessive organics in the water could be the cause, so shock the spa with sanitizer. Another potential reason is improper sanitization, so ensure you add sanitizer. Also, check the pH level; if it's low, adjust the pH to the recommended range.
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melissahallAug 26, 2025
How do I fix a water prime failure in my Sapphire Spas Hot Tub?
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  Laura MoonAug 26, 2025
  If the water prime fails in your Sapphire Spas Hot Tub and air is detected in the heater tube, it may be due to an airlock in the pipe work, low water level, or dirty filter cartridges. First, press the Pump A button to retry the water prime. Check the spa water level and refill if necessary. Remove the filter cartridges and press the Pump A button to retry the prime. You can also bleed the airlock from the pipe work by slightly loosening the couplings on the front of the filtration pump. Additionally, try removing the filter cartridges and flushing water down the pipe work with a hose.
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Angela CruzAug 27, 2025
Why does my Sapphire Spas Hot Tub smell like chlorine?
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  Edward CohenAug 27, 2025
  If your Sapphire Spas Hot Tub smells strongly of chlorine, it could be because the chlorine levels are too high, so shock the spa with sanitizer. Alternatively, the pH might be too low, so adjust the pH to the recommended range.
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Martin LeeAug 30, 2025
What causes eye irritation in my Sapphire Spas Hot Tub?
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  mary32Aug 30, 2025
  Eye irritation in your Sapphire Spas Hot Tub can be caused by a low pH level, so adjust the pH. It could also be due to a low sanitizer level, so shock the spa with sanitizer or maintain the sanitizer level.
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Brandon ArroyoSep 1, 2025
What to do for skin irritation or rash after using my Sapphire Spas Hot Tub?
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  Amy VelezSep 1, 2025
  If you experience skin irritation or a rash after using your Sapphire Spas Hot Tub, it could be due to unsanitary water, so shock the spa with sanitizer. It may also be caused by a free chlorine level above 5ppm, so maintain the sanitizer level. Allow the free chlorine level to drop below 5ppm before using the spa.
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krystal26Sep 4, 2025
How to prevent algae growth in my Sapphire Spas Hot Tub?
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  Kellie TateSep 4, 2025
  To prevent algae growth in your Sapphire Spas Hot Tub, consider that a high pH level could be the cause, so shock the spa with sanitizer and adjust the pH. Also, a low sanitizer level can contribute to algae growth, so maintain the sanitizer level.
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Theodore HensleySep 6, 2025
Why does my Sapphire Spas Hot Tub have a musty odour?
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  riveraleahSep 6, 2025
  A musty odour in your Sapphire Spas Hot Tub usually indicates bacteria or algae growth. Shock the spa with sanitizer. If the problem is visible or persistent, drain, clean, and refill the spa.
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Zachary HuntSep 9, 2025
How do I remove scale buildup in my Sapphire Spas Hot Tub?
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  Clinton GoodwinSep 9, 2025
  Scale buildup in your Sapphire Spas Hot Tub can occur due to high calcium content in the water, so adjust the total alkalinity and pH. If the total alkalinity and pH are too high, adjust them accordingly. If scale requires removal, drain the spa, scrub off the scale, refill the spa, and balance the water.
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Theresa FullerSep 12, 2025
What causes stains in my Sapphire Spas Hot Tub and how to remove them?
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  ihoffmanSep 12, 2025
  Stains in your Sapphire Spas Hot Tub can be caused by total alkalinity and pH being too low, so adjust the total alkalinity and/or pH. High iron or copper in the water source can also lead to stains, so use a metal deposit inhibitor.

Summary

Welcome

Register Your Spa

Instructions for registering your spa warranty and recording MYSPA details.

Welcome to Our Family

Prepare for Your Spa

Information on preparing your spa for delivery and installation at home.

Install Your Spa

Guidance on installing your spa, including technical information for tradespeople.

Enjoy Your Spa

Simple instructions and videos to help you enjoy your new spa.

Tips & Tricks

Accumulated knowledge and advice for common spa-related situations.

mySpa@Home Help

Access to 'how-to' videos, manuals, and quick reference guides.

Unwrap Your New Spa

Inspect for Damage

Thoroughly inspect your spa for any transit damage and report it immediately.

Wipe Out Excess Water

Remove any residual water from the spa after factory testing.

Filter and Jet Preparation

Prepare filter cartridges and rotate jets before filling the spa.

Check Connections and Air Controls

Ensure pump connections are tight and air controls are off for efficient heating.

Spa Pool Preparation

Attaching Cover Lifter

Attach the cover lifter before filling to ensure adequate clearance.

Cabinet Power Supply Access

Ensure power cable is accessible from the cabinet before filling.

Check Drain Valve

Verify that the spa pool drain valve is closed before filling.

Spa Pool Equipment Access

Accessing Spa Cabinet Components

Details on removing cabinet doors and panels for equipment access.

Swim Spa Preparation

Check Swim Spa Drain Valve

Ensure the drain valve on the swim spa cabinet is closed.

Check Swim Spa Connections

Verify pump connections and release valves are open before filling.

Heat & Cool Pump Installation Guide

Technical information for installing the heat & cool pump.

Swim Spa Equipment Access

Accessing Swim Spa Cabinet Components

Details on removing cabinet doors and panels for equipment access.

Electrical Trade Information

Terminal Block Wiring (230-240 V)

Wiring guide for single, dual, and three-phase connections.

Electrical Safety and Regulations

Important safety and regulatory information for electrical installations.

Filling Your Spa

Release Valves and Filter Prep

Ensure valves are open and remove filter cartridges before filling.

Correct Filling Procedure

Fill spa through the filter area to the correct water level.

Initiate Water Priming Sequence

Understand the spa's automatic water priming sequence on startup.

Spa Control Panel Overview

Control Panel Icons and Indicators

Explanation of icons, LEDs, and their meanings on the control panel.

Using Control Panel Buttons

Guide to operating the various buttons for spa functions.

Heating Up Your Spa

Hardcover for Optimal Heating

Importance of fitting the hardcover to maintain spa temperature.

Filter Maintenance Procedures

Filter Cartridge Removal and Inspection

Steps to remove, inspect, and clean spa filter cartridges.

Spa Surface and Cabinet Care

Acrylic Surface Cleaning and Protection

Guidelines for cleaning, maintaining, and protecting acrylic surfaces.

Cabinet Maintenance

Cedar Cabinet Care

Recommendations for treating and maintaining cedar spa cabinets.

Duratek Cabinet Care

Instructions for cleaning and maintaining Duratek spa cabinets.

Spa Cover and Headrest Maintenance

Hardcover Care and Maintenance

Routine cleaning and treatment of your spa hardcover.

Headrest Cleaning and Care

Guidance on cleaning spa headrests and their warranty.

General Spa Maintenance Schedule

Recommended Spa Checkpoints

A guideline for comprehensive spa inspection and maintenance periods.

Spa Pool Draining Procedures

Draining a Spa Pool

Step-by-step guide for draining a spa pool, including valve and hose connection.

Swim Spa Draining Procedures

Draining a Swim Spa

Steps for draining a swim spa, covering equipment access and valve operation.

Optimising Energy Efficiency

Tips for Reducing Energy Costs

Advice on minimizing spa energy consumption and maximizing efficiency.

Heat & Cool Pump Installation

Heat & Cool Pump Installation Guide

Information for installing and connecting a heat & cool pump to your spa.

Spa Safety Information

Child Safety and Supervision

Crucial safety precautions regarding children and responsible spa use.

General Operational Safety

Essential safety guidelines for spa operation, environment, and health.

Troubleshooting and Error Code Basics

Understanding Spa Error Codes

Guide to interpreting SV controller error codes and basic troubleshooting.

Service Reminders and Heartbeat LED

Explanation of service reminders and the spa pack heartbeat LED function.

Spa Error Code Troubleshooting

ER-3 Water Prime Error

Problem, cause, and solutions for the ER-3 water prime error.

ER-4 Thermal Trip Error

Problem, cause, and solutions for the ER-4 thermal trip error.

Spa Water Maintenance Troubleshooting

Water Clarity, Odour, and Algae Issues

Causes and solutions for cloudy water, odours, and algae growth.

Water Balance and Irritation Issues

Resolving eye irritation, skin reactions, stains, and scale from water imbalance.

Manual Summary and Support

Further Information and Local Support

Resources for additional tips, tricks, and contact information for local support.