Scopus CODICO E-1710 - Customer Support and Returns; How To Return Faulty Parts; Customer Support Points of Contact

User Manual
Front Matter
Page iv Rev. 1.3 / July 2005)
HOW TO RETURN FAULTY PARTS
Before Returning An Item:
xRequest a RMA (Return Merchandise Authorisation) Tracking Number from
your local Distributor.
xScopus Video Networks Support will assign a RMA Tracking Number; this
must accompany the item being returned and will be referred to in all
correspondence.
xSend the item to Scopus Video Networks with the RMA Number included in
the accompanying documentation (shipping and customs forms).
Customer Support Point Of Contact (POC)
Scopus Video Networks Inc.
U.S. Offices
Scopus Video Networks Ltd.
International Headquarters
100 Overlook Center Drive, 3rd Floor
Princeton, NJ 08540.
USA
10 Ha’amal St., Park Afek
Rosh Ha’ayin, 48092
Israel
Tel: (609)-987-8090
Fax: (609)-987-8095
Tel: (972) –3-9007777
Fax: (972) –3-9007888
Email: support@scopus.net
Web: www.scopus.net