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Using the Product
Before using the product, be sure to read the “Safety Precautions” for proper
use.
If you think the product may be malfunctioning, first check with the “quick
diagnostic” and “trouble diagnostic” from the “Repair and Delivery Support”
app.
■ Quick diagnostic
On the home screen → “App list screen” → [Support] → [故障紛失サポー
ト] (Repair and Delivery Support) → [クイック診断してみる] (Try quick
diagnostic)
■ Trouble diagnostic
On the home screen → “App list screen” → [Support] → [故障
紛失サポート] (Repair and Delivery Support) → [便利な機能]
(Useful functions) → [トラブル診断を試す] (Try trouble
diagnostic)
You can also check from the au homepage below.
(https://www.au.com/trouble-check/) (Japanese)
Also refer to “Online Manual” (Japanese) or “故障とお考えになる前に”
(Troubleshooting) in “取扱説明書 詳細版” (Full Instruction Manual) (Japanese)
available on the au homepage.
(https://www.au.com/online-manual/shg01/) (Japanese)
(https://www.au.com/support/service/mobile/guide/manual/) (Japanese)
•
Communication is not possible even inside the service area in places where
the signal does not reach (e.g. tunnels and basements). Also,
communication may not be possible in poor reception areas. Communication
may be interrupted if you move into a poor reception areas during
communications.
•
Since this product uses radio waves, the possibility of communication
intercepts by third parties cannot be eliminated. (Though the 5G/LTE/WiMAX
2+/UMTS/GSM system has highly secure confidential communication
features.)
•
VoLTE (LTE network) by au is used when connecting with organizations that
receive emergency call within Japan. You cannot connect using 3G
(circuit-switched network).
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