After-Sales Service
■ To Request Repairs
To request repairs, contact the Repair and Delivery Support Center.
During the
warranty period
Repairs are covered in accordance with the stipulations
for free repair detailed in the Warranty.
Outside the
warranty period
If the product can be repaired, charged repairs will be
carried out upon request.
* The warranty period for a new product is 1 year from the date of purchase.
◎ Please note that contents of memory may be lost during the repair
process. Note that the Company assumes no responsibility for any
damages or lost profits resulting from altered or lost contents of the
memory.
◎ When repairing, we may use recycled parts that fulfill our quality
standards.
◎ The au product that you have been using, and that has been collected
by the replacement mobile phone delivery service will, after
refurbishment and repair, be used as a replacement terminal.
Furthermore, parts replaced in au after-sales service are collected and
recycled by the Company. Accordingly, these parts cannot be returned
to the customer.
◎ If the product has been processed, modified, or analyzed (including
software modification or analysis (including rooting, etc.), reverse-
engineered, decompiled, or disassembled), or has had repairs
performed at repair locations other than as designated by us, then this
will not be covered by the Warranty, or repairs may be refused.
◎ The internal battery of the product is not covered by the free repair
warranty, except where attributable to defects in the battery materials or
manufacturing.
◎ Accessories other than the main unit are not covered by the free repair
warranty.
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