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Smart I cannot access Smart apps on my
Smart TV
Check your TV is connected to the internet and there is suitable signal
strength.
You can carry out a Network Test as follows:
1) Press Menu on the remote control.
2) Select ‘Network’ Menu then ‘Network Test’.
3) This will show the status of the internet connection.
If you have no internet connection you must re-connect your TV as follows:
1) Press Menu on the remote control.
2) Select ‘Network’ Menu then ‘Wi- con g’.
3) Then ‘Wi Auto Search’.
4) The TV will then automatically search for Networks.
5) Select the desired network then enter the Network password.
6) The TV will then connect.
Note: An icon will appear in the top right hand side of the Application page
to show you if the TV is connected to the internet.
Smart I cannot access content through the
Media Server settings
Check your TV is connected to your local network and there is suitable signal
strength. Check the server devices you are trying to connect with are also on
the Network and are set to share content.
Smart I cannot access content through the
Wireless Connection settings
Ensure the device you are trying to mirror onto the TV is correctly paired
with the TV. Check the settings on the device, move your device closer to
the TV set, check you guide of the device to ensure it is compatible with this
function.
Smart While using Media Server, access is
not possible or connection is slow
If the folder you are attempting to view contains a large amount of les, it
may take a little while to load, this is normal, content may be blocked on the
host PC. Recon gure the host PC to allow external access.
Note: Host may not be connected to your network.
Smart The YouTube app does not work
and/or is erratic
The Youtube app requires the TV to be set with the correct date and time,
please see the ‘Time Menu’ page for further instructions. Ensure your
network is not blocking access to YouTube and the speed of your internet
connection is fast enough for viewing YouTube content.
FREQUENTLY ASKED QUESTIONS
General Information
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