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Initial steps to activate and set up your voicemail box, including access codes and greetings.
Methods to access your voicemail from your Shaw Business Phone or remotely.
Overview of key functions and features available through the voicemail main menu.
Instructions for accessing voicemail using a toll-free number from anywhere.
Customizing voicemail settings such as greetings, access codes, and message playback.
Configuration to receive voicemail messages directly in your email inbox.
Step-by-step guide to activate call forwarding to another phone number.
Details on how calls are handled and features behave while call forwarding is active.
Instructions for deactivating the call forwarding feature.
Enabling call forwarding when your line is busy.
Disabling the call forwarding feature for busy lines.
How incoming calls are handled when call forwarding for busy lines is active.
Enabling call forwarding for unanswered calls.
Disabling the call forwarding feature for no-answer calls.
How incoming calls are handled when call forwarding for no-answer calls is active.
Notifying and switching between calls when you are already on a line.
How incoming calls are managed when Call Waiting is active.
Disabling Call Waiting for a single outgoing call.
Explanation of how multiple phone lines function as a single hunt group.
Advantages of using multi-line hunting for businesses.
How incoming calls are routed through member lines and interact with features.
Temporarily removing a line from a hunt group by activating Hunt Make Busy.
Viewing incoming caller name and number before answering the call.
Activating features to hide your phone number and name when making calls.
Instructions for dialing the last incoming caller's number.
How to set up and manage three-way conversations with multiple participants.
Advice and best practices for using the 3-way calling feature effectively.
Steps to create an account for managing your business phone services online.
Accessing your personal online customer portal to manage features.
Using the online platform to control various calling features and settings.
Enabling the feature to reject incoming calls from numbers with privacy features.
Disabling the anonymous call blocking to allow all calls.
Procedure to specify numbers from which incoming calls will be blocked.
Instructions for deleting numbers from the selective call blocking list.
Option to block the number of the most recent incoming call.
Disabling the entire selective call blocking feature.
Configuring your phone to ring on multiple lines at the same time.
Information on pricing for international calls to various countries.
Details about the prepaid plan for international long-distance calls.
Information on complimentary long-distance calls between Shaw customers.
Enabling your business phone to receive toll-free calls.
Assigning unique ring tones to additional phone numbers for easy identification.
Information on setting up and managing audio conference calls.
Accessing directory assistance and 24/7 technical support.
Security measures to prevent unauthorized use of long-distance services.
Explanation of the process for earning referral bonuses for new customers.
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