E. Replacement of consumable parts (including the battery) and accessories is not covered
by the warranty.
F. Malfunctions caused by exposure to extreme heat (e.g., car dashboards, direct sunlight) or
extreme cold.
G. Malfunctions caused by water immersion or liquid entering the device.
H. Changes in appearance (e.g., scratches) resulting from normal use.
I. Warranty service cannot be provided without proof of purchase or if the information
(purchase date, customer name, store name) has been altered.
J. Products purchased through auctions or personal transactions are not covered by the
warranty.
Important Notice
The warranty is valid globally through authorized service centers. The warranty card or
proof of purchase must be retained, as it will not be reissued.
Contact Information
For inquiries regarding product handling, repair requests, or after-sales service, please
contact our customer service center. When contacting us, please provide the serial number
and details of your issue.
Customer Service Center
Website: Please refer to our "Frequently Asked Questions" page.
https://shotnavi.jp/snp/evolveprotouch/faq.php
Email: snp-info@shotnavi.jp
Golf Course Inquiries: guide-info@shotnavi.jp
Email response hours: Monday to Friday, 10:00 AM to 5:00 PM (excluding weekends,
holidays, and company-designated holidays).
Repair Service Application
Please send an email to snp-info@shotnavi.jp, including your name, product name, purchase
date, and a detailed description of the issue. After receiving your application, we will provide
you with a "Reception Number."
Note: Please make sure to apply in advance before sending the product to the address
provided below.
Note: We do not accept in-person visits for repairs.
Note: Please write the "Reception Number" on the shipping label.
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