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incompatible, contact Customer Service at support@sibionics.com.
⚫ Your phone must have a Bluetooth connection with your Sensor to receive glucose
readings and glucose alarms. In the phone settings, keep Bluetooth ON. For iPhones, in
the phone settings for the App, allow the App to access Bluetooth.
⚫ To turn on Critical Alarms (iPhone) / Do Not Disturb Permission (Android Phone), follow
the instructions in the App.
⚫ If you adjust the phone ringer volume (iPhone) or Media volume (Android Phone) to silent
or use the phone Do Not Disturb setting, keep ‘Override Do Not Disturb’ setting in the
App ON for glucose alarms and signal loss alarms to ensure you receive audible alarms.
⚫ You should disconnect headphones or speakers from your phone if you are not using them
as you may not hear audio for alarms.
To ensure proper App operation:
Do not let the phone shut down due to low battery, otherwise no sensor glucose alarms will
be obtained from the Sensor. Make sure to have an available charger to charge the phone
if needed.
It takes about 200MB storage for the App to run on your phone. Insufficient phone storage
may cause suboptimal operation. Clear the cache to allow the App to run smoothly.
For proper App operation, you should explicitly give permission to SIBIONICS to access
camera and location from your device’s privacy settings.
If you restart your phone, open your App to make sure it’s working properly.
If the phone shuts off when running the App, glucose data may be lost.
If any error or exception occurs to the App, relaunch the App and no data will be lost.
The user is responsible for keeping the phone secure, for example by using a strong
password, installing updates when appropriate, and only using secure WiFi networks. If
you suspect an adverse cybersecurity event related to the GS1 System, contact Customer
Service at support@sibionics.com.
Set the date and time correctly on the phone before using the App. Manual change to these
values while the App is running may cause abnormalities to the stored sensor data.
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