SideTrak Solo - Frequently Asked Questions; Laptop Compatibility and Connection Issues; Usage and Feature Queries

A: Press the power button once to bring up the main menu. Move up or down with the “+” and “-” buttons to find the
brightness option. Select the brightness option by pressing on the power button. Once option has been selected, use
“+” to increase brightness or “-” to decrease brightness.
FAQ
Q: Is my laptop compatible with SideTrak Solo 4K?
A: Check the ports on your laptop. If you have a USB-C port with any of the symbols shown on page 3, then your laptop
is compatible and you will only need to use one cord. If you don’t have a compatible USB-C port, then you will need to
plug in the HDMI cord and the USB-C to USB-A cord. If your laptop doesn’t have an HDMI port, you may need to
purchase and additional adapter, a hub, or a dongle.
A: • If you are not using a USB-C to USB-C cord, then make sure your monitor is connected properly to your laptop with
both the HDMI cord and the USB-A to USB-C cord.
• Try using a different port on your laptop or device. You can also try using a different cord.
• Make sure you have turned the monitor on by pressing the power button for three (3) seconds.
• Make sure the correct input source is selected through the input source menu.
Q: The touch feature will not work while connected with an HDMI cable
A: If you are using the HDMI cable, you will also need to use the USB-C cable in order for the touch function to work.
Touchscreen capabilities do not work with mobile phones and might not work on some