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31
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice – even if the appliance is still under
guarantee!
Fault Possible cause Remedial action
The light does not
work.
The bulb is defective. Replace bulb. Fig. 7/B
1. Switch the appliance off.
2. Pull out mains plug or switch off
fuse.
3. Slide cover forwards and remove.
4. Change the bulb.
(Replacement bulb:
220–240 V a.c., E14 bulb holder,
see defective bulb for wattage.)
Light switch is
jammed.
Check whether it can be moved.
Fig. 7/A
The frozen food is
frozen solid.
Loosen frozen food with a blunt
object. Do not use a knife or pointed
object.
There is a thick layer
of frost in the freezer
compartment.
Defrosting the freezer compartment
(see chapter Defrosting). Always
ensure that the freezer compartment
door is closed properly.
Floor of
the refrigerator
compartment is wet.
The condensation
channels or drainage
hole are blocked.
Clean the condensation channels
and the drainage hole. See chapter
Cleaning the appliance. Fig. 6
The temperature in
the refrigerator
compartment is too
cold.
Freezer compartment
door is open.
Close the freezer compartment
door. The freezer compartment door
engages audibly.
Too much food was
placed in the freezer
compartment at once.
Do not exceed max. freezing
capacity.
Temperature controller
has been set too high.
Set temperature controller lower.
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