Simple troubleshooting
Simple troubleshooting
Problem Cause Solution
Coee or milk froth quality
varies considerably.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
No hot water dispensed. The milk system or its
holder is not clean.
Clean the milk system or
its holder (see the section
“Cleaning the milk system”).
Too little milk froth, or
none at all, or the milk
system is not taking in
any milk.
The milk system or its
holder is not clean.
Clean the milk system or
its holder (see the section
“Cleaning the milk system”).
Milk not suitable for
foaming.
Do not use milk that has already
been boiled. Use cold milk with a
fat content of at least 1.5%.
The milk system is incor-
rectly assembled.
Moisten the upper and lower
sections and t them together.
Build-up of limescale in the
appliance.
Descale the appliance as
described in the instructions.
The selected per-cup
quantity is not reached.
Coee dispensing slows
to a trickle or stops
completely.
Coee is being ground too
nely, or the pre-ground
coee is too ne.
Adjust the grinding unit to a
coarser setting. Use a coarser
ground coee.
Heavy build-up of limes-
cale in the appliance.
Descale the appliance as
described in the instructions.
Coee has no “crema”. Unsuitable type of coee. Use a type of coee with a
higher proportion of robusta
beans.
The beans are no longer
fresh.
Use fresh beans.
The grinding setting is not
suitable for the beans.
Adjust the grinding unit to a ner
setting.
Coee is too “acidic”. The grinding setting is too
coarse or the pre-ground
coee is too coarse.
Adjust the grinding unit to a ner
setting or use ner pre-ground
coee.
Unsuitable type of coee. Use a darker roast.
Coee is too “bitter”. The grinding setting is
too ne or the pre-ground
coee is too ne.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coee.
Unsuitable type of coee. Change the type of coee.
If you are unable to solve the problem, always call the hotline!
You will nd the telephone numbers at the back of these instructions.
TE6xxx_1RW_8001054512.indb 23 12.04.2017 16:10:01