Siemens WM14N2G4 - Page 42

en Troubleshooting
42
Fault Cause and troubleshooting
The door cannot
beopened.
▶ Select a suitable programme for draining.
→"Programmes", Page23
Power failure.
▶ Open the door using the emergency release.
→"Emergency release", Page48
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page34
––– is activated.
▶ Continue the programme by selecting Schleudern
or Abpumpen and pressing Start / Nachlegen.
→"Resuming the programme when the programme
status is Rinse Hold", Page31
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressedStart / Nachlegen.
▶ Press Start / Nachlegen.