Problem Possible causes What to do
The cooktop
cannot be
turned on.
No power. Make sure the cooktop is
connected to the power
supply and that it is switched
on.
Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call a qualified
technician.
The touch
controls are
unresponsive.
The controls are
locked.
Unlock the controls. See
section ‘Using the hob’ for
instructions.
The touch
controls are
difficult to
operate.
There may be a slight
film of water over the
controls or you may
be using the tip of
your finger when
touching the controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching
the controls.
The glass is
being
scratched.
Rough-edge
cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Maintenance and
cleaning’.
Some pans
make crackling
or clicking
noises.
This may be caused
by the construction of
your cookware
(layers of different
metals vibrating
differently).
This is normal for cookware
and does not indicate a fault.
The induction
hob makes a
low humming
noise when used
on a high heat
setting.
This is caused by the
technology of
induction cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat
setting.
TROUBLESHOOTING
EN-30
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