11. Replace the screw on the top of the lock housing.
[Note: The outside thumbturn cannot be forced to retract the latch / bolt because it is connected to the lock
housing by a friction clutch. If the thumbturn has been forced, it can be turned back to the vertical position by
hand without damaging the lock.]
Troubleshooting
Symptom/problem: Turning outside thumbturn always retracts latch/bolt without depressing without any
buttons.
Cause: Lock is in zero combination.
Solution: Follow the procedure for changing a combination, but omit step 2.
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