SLEEP NUMBER Full - Page 29

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STILL NEED HELP?
If you still have questions or need
assistance, look for answers on
our Web site sleepnumber.com
or please call Customer Service
at the number on the back cover.
Q. Why are there body impressions on the mattress cover?
A. For the best looking, most crisp appearance, customers should fully inflate the mattress (10 0
if using a digital SLEEP NUMBER
®
remote). If going to full inflation does not help with body
impressions in the cover, the quilted top can be removed and shaken to restore some of the
loft to the fiberfill. In addition, a vacuum nozzle may be used to fluff the cover in areas where
the fibers have settled from use.
Body impressions in a normal innerspring mattress would be an indication that the spring
support is compressing or breaking down. The SLEEP NUMBER
®
bed uses air to support
your body. Since air cannot break down, you receive the same support after years of use as
you do on the first day of use.
Q. The wireless pump remote is displaying “Er.” What is the problem?
A. An “Er” can be caused by several factors. The Firmness Control
™
System base may not have
power, or the remote and Firmness Control
™
System base may have lost communication with
one another.
 • MakesuretheFirmnessControl
™
System is firmly plugged into a working outlet and is
receiving power. Is the outlet controlled by a wall switch? You will know that the unit has
power if it “clicks” when you plug it in.
 • MakesurethatthepowercordispluggedintothesideoftheFirmnessControl
™
System.
 • Waitforthedisplaytoshutoff(about10seconds).Thentrytoadjustthebedagain.Butthis
time, move the remote control a few inches to the left or right.
 • Ifthe“Er”persistscallCustomerServiceatthenumberonthebackcover.