SLEEP NUMBER Full - Page 28

FAQ’S frequently asked questions
28
“ We have had our Sleep
Number bed for several
years now. It has been very
comfortable and has held
up well for all these years.”
- Kathey Y., Summerville, SC
Q. Why does my Sleep Number
®
setting change?
A. There are several factors that can contribute to fluctuations in a SLEEP NUMBER
®
setting. A
Sleep Number setting is based on the combination of body weight, volume of air in the air
chamber and sleep position.
 • Temperature:AnincreaseordecreaseintemperaturecancausechangesinaSleep Number
setting. A heated mattress pad will cause the Sleep Number setting to increase.
 • BarometricPressure:Changesinatmosphericpressurerelatedtoweatherandaltitudecan
cause your Sleep Number
setting to change.
 • Weight:TheFirmnessControl
™
System acts similarly to a scale; more weight means a higher
Sleep Number setting. In addition, the way that the weight is distributed will affect
the reading.
 • SleepPosition:Themoreconcentratedtheweightis,thegreaterchancetheSleep Number
setting will be higher (i.e., when you lie on your side). When it is distributed throughout the
chamber more, it is more likely that the Sleep Number setting will be lower (i.e., when you lie
on your back or stomach).
Q. The mattress seems to be losing air. What should I do?
A. The air loss could be due to a loose connection or caused by either the air chamber or the
Firmness Control
™
System. First, make sure the hoses are connected securely to the air
chambers. Press the hose connections together firmly until they click. If an air loss is still
suspected follow the instructions below.
 •Inspecttheo-ringandconnectorsforcrackingordamage—reconnectthepumptotheair
chamber making sure that the connector snaps into place.
 •FillthebedtoyournormalSleep Number setting plus an additional 15 (i.e., if you sleep at
35, fill to 50) while lying in your normal sleep position. We ask that you over inflate to allow for
air that will escape while you are capping the air chamber. NOTE: When setting or checking
your Sleep Number setting you must be lying on the bed in your normal sleep position. If
you are off the bed or not in your normal sleep position, you will see variations in your
Sleep Number setting.
 • Removethehosefromtheairchamberandcaptheairchamberquickly.
 • Leavetheairchambercappedforaminimum of 48 hours.
 • 
If air chamber becomes noticeably softer, contact Customer Service. If not, reconnect the
pump to the air chamber and continue to use the bed. Repeat troubleshooting steps if the
mattress continues to consistently lose air, this time leave the air chamber capped for seven
consecutive nights.