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STILL NEED HELP?
If you still have questions or need
assistance, look for answers on
our Web site sleepnumber.com
or please call Customer Service
at the number on the back cover.
MATTRESS FAQ’S
Q. Where are the caps for air chamber(s)? And where should I store them?
A. The caps are in the Firmness Control
™
System box. Please store these in the mattress
cover in case you should ever want to disassemble your bed and temporarily cap your air
chamber(s).
Q. What if my foam comfort pad appears to be too small or irregular?
A. G ently shake the pad as you place it on your mattress and it will recover its full size overnight.
Q. What do I do if the Firmness Control
™
System doesn’t run?
A. Make sure the power cord is securely plugged into the Firmness Control
™
System and the
wall outlet. Check to see if the power cord is plugged into an outlet that has power and is
not connected to an on/off wall switch.
Q. What if I feel like I’m rolling toward the edge or toward the center of the mattress?
A. Although rare, these sensations could potentially be experienced if one side of the mattress
is set quite firm and the other side quite soft. Call Customer Service for a remedy to this
situation if it is bothersome to you.
Q. What if I notice a rubber smell from the air chamber?
A. The odor you may smell is non-toxic and will fade over time. To minimize the smell, unzip the
mattress cover and allow the air chamber to air out for a few hours. Laying a couple of dryer
sheets on top of the air chamber will also help mask any odor by adding a fresh scent.
Q. Will my bed deflate if there is a power surge or power loss?
A. No, your mattress will maintain its firmness. To protect your Firmness Control
™
System, we
do recommend using a surge protector.
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