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Return Policy / Limited Warranty Service
Warranty claims will only be valid when proof of purchase is supplied to
SleepScore Labs to evidence that the product was purchased from an
authorized SleepScore Labs dealer and that the claim is within one (1)
year of original purchase. To make a warranty claim, you must first contact
SleepScore Labs by emailing support@sleepscorelabs.com or by calling
(877) 507-0060 stating your name, full postal address, contact telephone
number, date and place of purchase and a detailed description of the
problem you are experiencing. If the defect is covered by this warranty,
then you will be provided with an authorization number and instructions
for return shipment. Where possible, you must send to SleepScore Labs
the damaged or defective product. Return shipments are at the customer’s
expense. The returned product MUST be accompanied by the original proof
of purchase. We highly recommend that you retain a copy of this proof of
purchase for your records. SleepScore Labs shall not be responsible for
lost or damaged products during shipment. Any product returned without
the original proof of purchase will be returned without being examined or
tested and such return shall be at the customer’s expense.
To avoid any additional charges, all returns and exchanges must include
the original packing materials, product box, all included accessories —
which may include, but not necessarily be limited to, power adapters or
power cords, connecting cables, adapters, inserts, cards and instruction
manuals. The absence of any of the aforementioned items may mean that
you incur a charge for their replacement. SleepScore Labs shall not be
liable for any indirect or direct consequential loss.
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