System Overview
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For some security applications is it very important to keep a log of all calls into
the system. If this option is desired, an additional package is available which
includes extra DSP ports and software. Any call into the network will be re-
corded and a database will be created with a register of each call, including:
• Date of the call
• Time of the call
• Originating user
• Second user involved
• Call length
• Audio of the call
These records are managed by the ST-REC play back software. This software
is a database search engine which has all tools required for filtering and play
back of any recorded call. The software runs on any multimedia PC and uses a
standard telephone to listen to the recorded calls.
The audio files may be backed up using any data storage media. A special file
restore utility is included in the software package to restore archived files into
the system in order to listen to a specific call or call sequence.
Voice prompts
When an incoming landline call is received, a voice prompt will answer the call
and direct the caller to dial the desired users number. If a user forgets how to
use a particular service or feature, he/she may dial 01* which will activate an
interactive voice response system to reach the desired service.
Operator services for lost calls
If somebody wishes to call a user but has lost the users number or does not
have a DTMF radio or telephone, the call can be automatically transferred to a
radio in the network designated as the Operator. The Operator can then be
transferred to the called user. Any number in the network, including a PSTN
or PABX number or the dispatch console, may be designated as the Operator.
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