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1. How can you check whether the device and the Home architecture are
updated to the latest version?
·Please update to the latest version before using, browse this link to check the
version: https://support.apple.com/en-us/102287.
2. If the app indicates that “Accessory Already in Another Home”, what should
you do?
·Please update to the latest version before using, browse this link to check the
version: https://support.apple.com/en-us/102287.
·After confirming the previous issue, please follow these steps: enter the
pairing mode. Please refer to the manual for detailed instructions, and then try
scanning the QR code again.
3. If the "Home" shows "Opening" but the shades are not responding and the
red and green lights are flashing alternately, what should you do?
·That indicates the upper and lower limits are not set. Please check the upper
and lower limits using the remote before proceeding with the smart pairing.
Note: If you choose the Hazel series of Cellular Shades, there will be no indicator
light.
4. If "no response" or "offline" appears during the connection process, what
should you do?
（1）Troubleshooting
·Update youriOS to the latest software.
·Check if the motor antenna is intact.
·Check the distance between the Wi-Fi / Thread border router and the hub and
Wi-Fi Signal Strength
·Check the distance between your device and the shade and whether there are
walls that may affect the connection.
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