11 Troubleshooting Guide
Problem Possible Cause Solution
*Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting.
NOTE: All troubleshooting steps should be performed by an adult only.
Unit must be traveling at least 3mph
before motor engage
Damaged Throttle
Old/damaged battery
Does not work out
of the box
Kick start to at least 3 mph while engaging the throttle to engage
motor.
Check the display on throttle and ambient light on both sides of
deck, if the scooter can turn ON/OFF normally, meantime the
ambient light is ON/OFF concomitantly, that means the throttle
does not work, please contact “support@ismoosat.com” for
help.
Replace battery.
Rider’s weight
Riding conditions
Battery not fully charged
Old/damaged battery
Do not exceed 154 lb maximum weight limit.
Use only on at, dry surfaces. Avoid inclines and areas with
heavy debris.
Charge product - refer to page 7 for charging information.
Replace battery.
Charge battery at least once a month when not in use.
No lights on charger
Undercharged battery
Battery will not hold a charge
Damaged Throttle
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
Replace battery.
Check the display on throttle and ambient light on both sides of
deck, if the scooter can turn ON/OFF normally, meantime the
ambient light is ON/OFF concomitantly, that means the throttle
does not work, please contact “support@ismoosat.com” for
help.
No longer works
Short run time/runs
slow
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