Q: SoClean CPAP cleaner and sanitizer is displaying hose not
present message.
A: There are two main causes for this message to be displayed, the first
cause may be that the side slot plug on the opposite side of where your
CPAP hose fits into the SoClean has fallen out. The SoClean will not run
unless that side slot plug is in place. The second cause could be that
you CPAP hose diameter is not thick enough that when the lid is closed
on the SoClean CPAP cleaner and sanitizer to engage the switch, in this
case you will need an acrylic sleeve to thicken the diameter of the CPAP
hose.
Q: SoClean is displaying flashing lights and time to order message.
A: This message indicates that it is time to change your SoClean filter
and check valve – it will come on after about six months of normal use.
After changing the filter and check valve, please hold down the
hourglass button and manual button together until you see a smiley
face icon appear on the display screen. When you see the smiley face
icon, the message has been cleared and reset.
Q: When and why do you need the neutralizing pre-wash?
A: The neutralizing pre-wash is intended to use prior to the first use of
your SoClean or when introducing new equipment to your CPAP
cleaning system to wash your CPAP mask, hose and reservoir. The
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