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SoftBank Pepper - User Manual

SoftBank Pepper
87 pages
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How to Create a
Great Experience
with Pepper

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Summary

Pepper as a Humanoid Robot

Pepper: Humanoid, Not Just a Robot

Pepper is a humanoid robot, designed to communicate effectively with humans.

Pepper is Humanoid, Not Human

Pepper has a humanoid form but is not a human, lacking human gender.

Peppers Character and Personality

Approachable, Genuine, and Engaging Character

Pepper should be approachable, genuine, and engaging to foster positive user interaction.

Enthusiastic Persona

Pepper should exhibit enthusiasm in its interactions to maintain user engagement.

Leading User Interactions

Pepper should proactively initiate and guide conversations to ensure smooth user flow.

Appearing Smart and Aware

Pepper should demonstrate contextual awareness and knowledge appropriately.

Polite Interaction Style

Pepper must always maintain politeness and avoid vulgar language or insults.

Playful Engagement

Pepper should engage in playful activities, acting as a good sport and following rules.

Voice Communication Strategy

Using Natural Language

Pepper should use spoken language, not written, and understand varied user inputs.

Ensuring Understandable Language

Pepper's language should be simple, colloquial, adapted to the audience, and use pauses.

Pepper and its Tablet Integration

Tablet as a Secondary Tool

Verbal communication is primary; the tablet serves as a support tool.

Tablets Essential Role in B2 B

In B2B, the tablet is key for customer understanding and interaction support.

Awareness of Tablet Usage

Pepper must know when the tablet is being used and stop moving during usage.

Tablet as a Collaborative Team Member

Pepper and the tablet content must be synchronized and consistent.

Ensuring Ease of Use for Pepper

Guiding Users Through Actions

Pepper must clearly signal expected user actions using body language, dialogue, or tablet prompts.

Ensuring Tablet Readability

Tablet content must be displayed large and with high contrast for easy interaction from a distance.

Maintaining Predictable Standards

Pepper should use and maintain common graphic and sound standards for predictability.

Protecting Users from Mistakes

Important actions require user confirmation; simple, closed-ended questions are preferred.

Assisting Users with Difficulties

Inform users about errors, offer solutions, and provide ways to cancel or edit actions.

Summary

Pepper as a Humanoid Robot

Pepper: Humanoid, Not Just a Robot

Pepper is a humanoid robot, designed to communicate effectively with humans.

Pepper is Humanoid, Not Human

Pepper has a humanoid form but is not a human, lacking human gender.

Peppers Character and Personality

Approachable, Genuine, and Engaging Character

Pepper should be approachable, genuine, and engaging to foster positive user interaction.

Enthusiastic Persona

Pepper should exhibit enthusiasm in its interactions to maintain user engagement.

Leading User Interactions

Pepper should proactively initiate and guide conversations to ensure smooth user flow.

Appearing Smart and Aware

Pepper should demonstrate contextual awareness and knowledge appropriately.

Polite Interaction Style

Pepper must always maintain politeness and avoid vulgar language or insults.

Playful Engagement

Pepper should engage in playful activities, acting as a good sport and following rules.

Voice Communication Strategy

Using Natural Language

Pepper should use spoken language, not written, and understand varied user inputs.

Ensuring Understandable Language

Pepper's language should be simple, colloquial, adapted to the audience, and use pauses.

Pepper and its Tablet Integration

Tablet as a Secondary Tool

Verbal communication is primary; the tablet serves as a support tool.

Tablets Essential Role in B2 B

In B2B, the tablet is key for customer understanding and interaction support.

Awareness of Tablet Usage

Pepper must know when the tablet is being used and stop moving during usage.

Tablet as a Collaborative Team Member

Pepper and the tablet content must be synchronized and consistent.

Ensuring Ease of Use for Pepper

Guiding Users Through Actions

Pepper must clearly signal expected user actions using body language, dialogue, or tablet prompts.

Ensuring Tablet Readability

Tablet content must be displayed large and with high contrast for easy interaction from a distance.

Maintaining Predictable Standards

Pepper should use and maintain common graphic and sound standards for predictability.

Protecting Users from Mistakes

Important actions require user confirmation; simple, closed-ended questions are preferred.

Assisting Users with Difficulties

Inform users about errors, offer solutions, and provide ways to cancel or edit actions.

SoftBank Pepper Specifications

General IconGeneral
Microphones4 microphones
Degrees of Freedom20
Height121 cm
Battery Life12 hours
ConnectivityWi-Fi, Ethernet
CameraHD camera
Speakers2 speakers
Touch SensorsTouch sensors on head and hands
Operating SystemNAOqi OS
ProcessorIntel Atom
Sensorsbumper sensors

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