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WHY?
HOW ?
EXAMPLE
Test your application with many users
When users don't understand or fail at following the flow,
it’s often because of a missing sign, missing feedback, or a
missing fallback.
To identify any missing signs, feedback, or fallbacks in the
application, test it with target users at dierent steps: proof
of concept, in development, and after release. Use a cross-
section of people unfamiliar with the project from dierent
ages and genders.
For a usability test, eight users are needed to detect 90% of
the usability issues.
05 | Pepper is easy to use
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