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02 | Pepper is a character
WHY?
Inform users when an error occurs,
state what went wrong, and how
they can fix it
Don't lead users to a dead end.
HOW ?
Give all the instructions in an error notification to explain the
issue and give users the solution to fix it.
EXAMPLE
When Pepper asks for a user's phone number and the
format doesn't match with the expected data, Pepper has
to first warn, then ask them to double-check the number
they entered.
05 | Pepper is easy to use
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