Sonic Enchant 20 - Troubleshooting and Device Specifications; Troubleshooting Guide and Solutions

72 SONIC
Troubleshooting guide
Symptom Possible causes
Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces (dome, Grip Tip
or Micro Mold)
Clean mold
Consider replacing wax filter, dome, or Grip Tip
Intermittent
or reduced
sound
Clogged sound outlet
Clean mold or replace wax filter, dome, or Grip Tip
Moisture
Wipe battery with a dry cloth
Dead battery
Replace the battery
Squealing
noise
Hearing aid earpiece inserted
incorrectly
Re-insert the earpiece
Ear wax accumulated in ear canal
Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps, 4
times consecutively, your hearing
aid needs a microphone service
check
Contact your hearing care professional
Pairing issue
with Apple
device
Bluetooth
®
connection failed
1. Unpair your hearing aids
(Settings gGeneral gAccessibility gHearing
Devices gDevices gForget this device).
2. Turn Bluetooth
®
off and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids (see section “Pair Hearing
Aid with iPhone”).
Only one hearing aid paired