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SONIC · SOUNDGATE 3
Wired audio Problem Solution
There is no audio
in the hearing
aids
The audio source needs
to be turned on and connected
to the SoundGate 3
Verify that the audio source is powered ON and
the 3.5 mm jack stereo cable is completely
connected to both the SoundGate 3 and the selected
device.
Refer to the wired connection steps on page 39 of
this manual.
Volume level
is too high
Volume needs to be adjusted
on the connected wired audio
source
Adjust the volume on the audio source to a level
that suits you
Charging Problem Solution
SoundGate 3 does
not work even while
charging
The battery is drained completely The SoundGate 3 battery must be charged for at
least 20 minutes before it can operate. For optimal
use, avoid draining the battery completely.
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