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Frequently
Asked
Questiions
/03
Sonim SOS
FAQs
: Q What are Peer-to-Peer alerts?
Peer-to-Peer alerts offer a way to get immediate attention
from peers and colleagues during an active emergency.
It sends a persistent notification alert and turns on pulse
flashlight and a notification tone to get the device end user's
attention. Peer Users can then acknowledge by choosing
to monitor or mute subsequent Peer-to-Peer alerts. Peer-
to-Peer alerts are distinct from Sonim SOS Emergency
Messages. Sonim SOS Emergency Messages are sent via
SMS and have a maximum of five recipients while Peer-to-
Peer alerts are sent via a push notification mechanism and
have no limit on the number of recipients.
: Q Who can receive Peer-to-Peer alerts?
Peer-to-Peer alerts are sent only to devices that are part of
a Sonim CLOUD device group within the SOS resource.
Recipient devices must have Sonim SOS installed and also
Sonim SOS fully enabled. Sonim SOS must have the setting
‘Receive Peer-to-Peer Alerts’ enabled. If no Sonim CLOUD
device group is set up, the Peer-to-Peer alert is sent to all
Sonim SOS-configured devices that are loaded in your
Sonim CLOUD account.
: Q How frequently will Peer-to-Peer alerts
be sent?
Both SMS and Peer-to-Peer alerts frequency is based on the
‘Location Frequency’ setting.
: Q Will my emergency contacts get Peer-to-
Peer alerts?
Emergency contacts on the device will not get Peer-to-Peer
alerts. However, emergency contacts will receive an SMS
with location, start date, and start time information. Peer-
to-Peer alerts are sent only to devices that are part of the
Sonim CLOUD device group within SOS resource. Refer to
Table 2: SMS, Messaging templates, Peer-to-Peer Alerts for
additional information.
: Q What happens when you raise a
Sonim SOS alarm?
Sonim SOS allows the User to reach out to regional
emergency service and alert user's emergency contacts after
the user holds the red key down for a set number of seconds
(3 seconds by default). The User has an opportunity to either
cancel the emergency if raised accidentally.
If enabled in app Settings, a “Cancel Emergency Window” is
presented for a pre-configured amount of time
• With an option to Cancel
• With an option to start the emergency immediately
• With an option to select the emergency message
template that will be sent to the emergency contacts
or peer-to-peer group
If enabled in app Settings, once the cancel emergency
window ends, an emergency call is automatically placed
• If the device has a SIM
• If the Emergency Call option has been enabled in the
settings
• Emergency Call can be to a standard emergency
number or a custom emergency number, as chosen
in the settings
The “Active Emergency Window” becomes available once an
emergency is raised
• SMS is sent to the configured emergency contacts
with specified frequency. No SMS is sent if
emergency contacts are not configured
• If enabled in app Settings, audible alarm is raised
• If enabled in app Settings, flashlight is pulsed
• If enabled in app Settings and configured from Sonim
CLOUD, Peer-to-Peer alerts are sent
• If enabled in app Settings, User has the option to
share images clicked while the emergency is active
• If enabled in app Settings, User has the option to
send custom text to emergency contacts and Peer-
to-Peer contacts
• If enabled in app Settings, User has the option to
send a pre-saved template message to emergency
and Peer-to-Peer group contacts
• End emergency
If enabled in app Settings, User has the option to
send free text or template message to emergency
contacts and Peer-to-Peer contacts
: Q What are emergency message templates?
Emergency message templates allow for pre-populating start
and end emergency message templates content that the end
user can select during an emergency (ex. “Tornado warning”,
“Medical Emergency”). The message content along with
location information will be auto sent to emergency contacts
and Peer-to-Peer CLOUD account device group. There is
a provision for the end user to send a custom message (up
to 160 characters) during emergency with the ‘Send Alert’
option.
: Q What happens if I accidentally raise an alarm?
You will have the option cancel it on the Cancel Emergency
Window screen before the timer expires.
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