Sonos ZoneBridge Setup Guide
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If that is not the problem, a network or a firewall issue may be preventing the
ZoneBridge from joining your Sonos system. If this is a wireless ZoneBridge, try moving
the ZoneBridge closer to a ZonePlayer, or wire the ZoneBridge temporarily to see if the
problem is related to wireless interference.
If you encounter this message when installing the first Sonos component, (wired to your
router), you can try the steps below to resolve this issue.
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses
to operate. First, disable all your firewalls and try to connect again. If this resolves the
problem, you should configure your firewall to work with the Sonos Desktop Controller.
Please visit our Web site at http://faq.sonos.com/firewall for additional information. If
this does not resolve the problem, you can try step 2 below.
2. Check the router
You can bypass your router’s switch to determine whether there are any router
configuration issues by connecting Sonos as follows (note that the ZoneBridge and the
computer still have Internet access in this configuration):
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