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Troubleshooting Dépannage
5-digit display Cause and/or Corrective Actions
• You are using a battery pack that is not an “InfoLITHIUM”
battery pack.
c Use an “InfoLITHIUM” battery pack (p. 25, 285).
• Moisture condensation has occurred.
c Eject the cassette and leave your camcorder for at least
1 hour to acclimatise (p. 292).
• The video heads are dirty.
c Clean the heads using the cleaning cassette (optional)
(p. 293).
•A malfunction other than the above that you can service has
occurred.
c Eject the cassette and insert it again, then operate your
camcorder. Do not perform this operation if moisture starts
to condense (p. 292).
c Disconnect the mains lead of the AC Adaptor or remove the
battery pack. After reconnecting the power source, operate
your camcorder.
c Replace the cassette.
•A malfunction that you cannot service has occurred.
c Contact your Sony dealer or local authorised Sony service
facility and inform them of the 5-digit code. (e.g., E:61:10)
If you are unable to rectify the problem even if you try corrective actions a few times, contact your
Sony dealer or local authorised Sony service facility.
Your camcorder has a self-diagnosis display function.
This function displays the current condition of your
camcorder as a 5-digit code (a combination of a letter
and numbers) on the LCD screen or viewfinder. If a 5-
digit code appears, check the following code chart. The
last 2 digits (indicated by ss) will differ depending on
the state of your camcorder.
LCD screen or Viewfinder
Self-diagnosis display
•C:ss:ss
You can service your camcorder
yourself.
•E:ss:ss
Contact your Sony dealer or local
authorised Sony service facility.
C:04:ss
C:21:ss
C:22:ss
C:31:ss
C:32:ss
E:20:ss
E:61:ss
E:62:ss
E:91:ss
English
Self-diagnosis display
C:21:00
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